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Job Description Summary

Responsible for creating and supporting digital solutions for site all-operation (non-shared) model lines (transformation model lines). Additional responsibilities include supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. Responsible for ensuring the user-facing business applications are consistently available and are highly performant meeting customer needs. Responsible for executing a component/s of a domain, product, program, or pod. Ensures the user-facing business applications are consistently available and are highly performant, meeting customer needs.

Job Description

Roles and Responsibilities:

+ Work closely with all site transformation model line customers to develop new digital solutions.

+ Execute day to day application maintenance, processing and user support

+ Responsible for responding/delegating support cases from application customers

+ Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

+ Drive customer communication during critical events and lead retrospective meetings

+ Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training

+ Drive root cause investigation implementing any learnings or improvement opportunities

+ Drive projects that improve customer experience, application process or performance with minimal guidance

+ Assist & own the preparation of end user support documentation and knowledge

+ Proactively plan for upcoming changes

+ Provide mentorship and guidance to team members

+ Inform and train all support teams on new/changed processes/services and drive operational process rigor

+ Collaborate with cross functional stakeholders

+ Ensure support team readiness and availability

+ Investigate the possibilities of automation for self-service of end user support

+ Manage and lead the enhanced service collaboration vendor & other in-house support tech team

+ Partner with product service owners on new service introductions, change, and transition to operations

+ Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors

Soft Skills:

+ Change Agent - Proactively learns new tools and integrates new methods to drive improved outcomes. Identifies and assesses new technologies that can add value and capability to GE. Builds rapport with the team and gets buy-in for ideas. Drives stakeholder understanding and acceptance of new ideas in their business. Participates in change programs by planning implementation activities with other change champions. Implements monitoring and feedback systems. Solicits ideas for improving primary business processes.

+ Collaboration - Engages across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.

+ Comfort in Ambiguity - Identifies when additional information is needed from customer/manager/stakeholder and asks relevant questions to obtain it. Delivers solution(s) where additional information may not be needed or available, while clearly stating any underlying assumptions. Communicates status. Evaluates data sets to determine possible value or steps to create value.

+ Communication - Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of customer issues, identifies potential problems or conflicts and resolves them when necessary. Explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one’s own knowledge.

+ Consulting - Provides strategic consultation to clients and software development teams. Works with leaders to understand business requirements and helps them understand how functional process tradeoffs influence strategy. Shares technical expertise and triggers solutions. Informs stakeholders of key customer issues, troubleshooting potential problems.

+ Curiosity/Creativity - Asks questions needed to translate an abstract problem into an analysis for identifying solutions. Seeks out processes and ideas and continuously develops.

+ Decision Making & Risk Management - Analyzes and interprets business strategy, policies, values, complex data patterns and relationships to make decisions regardless of incomplete and conflicting information and uncertain consequences. Makes benchmarked and researched recommendations with contingency plans in place for potential adverse consequences; takes responsibility for consequences of decision/risk. Lobbies business partners and subject matter experts for consensus in taking action that sets direction in at least one critical business function.

+ Influence - Ensures group understanding of issues and presents rationale to affect outcomes. Resolves conflicting opinions through consensus. Uses appropriate facilitation techniques to gain agreement or move others to action.

+ Problem Solving - Identifies multiple solutions & provides in depth scenario analyses. Identifies and explores alternative solutions. Transitions the solution creation process into action. Drives application of problem solving in others; helps teams understand approaches to problem solving. Identifies feasible and effective solutions for creating business value. Prioritizes and identifies roadblocks and addresses them.

Minimum Qualifications:

+ Bachelor’s Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with two plus years information technology experience in a manufacturing setting

+ One plus year MSOffice Visual Basic for Applications (vba) experience

+ One plus year vb.net programming experience

+ One plus year MS Access database management

+ Expected minimum experience to demonstrate competency of 2 years.

+ Military experience is equivalent to professional experience.

Desired Qualifications:

+ Experience with MSSQL/MySQL database administrative experience.

+ c#.net programming experience

+ Understand concepts of setting and driving technical direction

+ Familiar with elements of gathering functional requirements

+ Understand technical standards & concepts to apply to project work

+ Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities

Business Acumen:

+ Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics with the ability to set day-to-day priorities

Leadership:

+ Coach and mentor team members.

+ Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget

+ Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits

+ Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

+ High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

+ Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers

+ Change oriented –actively generates process improvements; champions and drives change initiatives; confronts

+ Ability to work with global teams, act independently and as part of a team

+ Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice

+ Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate

+ Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

+ Strong analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

**Note** :

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** Yes

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.