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Description

Join our innovative Medical Telehealth Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The **Training Lead** provides program specific training and input to CBT training materials, on topics such as SOPs; customer services; available services; onboarding; quality follow up; working in Contact Center; working with individuals through calls, chat, video, etc.; working with referrals and disposition; person-centered approaches; Military Programs and benefits; cultural training and guidance on each service component; restricted reporting, mandated reports and duty to warn reports and protocols; evidence-based care; and required program documents. Training is conducted on the job and through virtual training sessions. Tracks all program personnel certifications to ensure they are annually trained and have comprehensive and current knowledge of their respective disciplines. Document, retain and track required staff trainings, certifications, and ensures that training frequency requirements are met.

Key Responsibilities

Leadership & Team Management

+ Develop and communicate the training team’s goals, objectives, and performance standards aligned with program and organizational priorities.

+ Supervise, mentor, and support Training Leads, Trainers, and other training staff.

+ Provide regular, constructive performance feedback and conduct performance evaluations for training team members.

+ Identify training team development needs and ensure ongoing professional growth (e.g., coaching, shadowing, external courses).

+ Promote a collaborative, person-centered, and quality-focused team culture.

Training Strategy, Planning & Project Management

+ Develop and maintain an overall training strategy and annual training plan for the program.

+ Scope, plan, and oversee all training projects, ensuring they are delivered on time, within scope, and in alignment with program requirements.

+ Prioritize training requests and manage training calendar to minimize impact on service delivery.

+ Monitor training project progress, proactively address risks and issues, and communicate status to leadership and stakeholders.

+ Evaluate training effectiveness using metrics (e.g., completion rates, quality outcomes, performance metrics, feedback) and implement improvements.

Program-Specific Training Design & Delivery

+ Oversee and contribute to the design and delivery of program-specific training content requirements

+ Ensure training is delivered both on the job and via virtual training sessions (e.g., webinars, virtual classrooms, coaching).

+ Collaborate with program leadership, clinical leaders, and subject matter experts to keep training content accurate and up to date.

CBT & Learning Content Development

+ Provide direction and oversight for Computer-Based Training (CBT) module development and updates.

+ Ensure CBT materials are aligned with SOPs, program policies, evidence-based practices, and regulatory requirements.

+ Standardize training materials (manuals, job aids, reference guides, checklists) across the program for consistency and quality.

+ Adopt adult-learning principles and instructional design best practices to maximize engagement and knowledge retention.

Compliance, Certification & Training Records

+ Oversee systems and processes to track all program personnel’s required trainings and certifications.

+ Ensure all staff complete required training at established frequencies (e.g., initial, annual, refresher) and maintain current certifications.

+ Ensure accurate documentation, retention, and audit readiness for all training records, including completion logs, certifications, and sign-in sheets.

+ Generate regular training compliance reports for program leadership and respond to internal and external audits or reviews.

+ Collaborate with HR, Quality, and Compliance teams to ensure alignment with organizational, contractual, and regulatory requirements.

Continuous Quality Improvement & Stakeholder Collaboration

+ Use quality review findings, performance metrics, and stakeholder feedback to identify training gaps and priorities.

+ Lead continuous improvement initiatives to enhance the effectiveness and efficiency of training programs.

+ Serve as a key partner to Operations, Clinical/Quality, HR, and IT to ensure training supports operational readiness, quality outcomes, and system changes.

+ Communicate training initiatives, changes, and expectations clearly to staff and leadership.

Required Qualifications:

+ Bachelor’s degree in Education or Training & Development and 5+ years relevant experience in leadership training, learning & development, or staff education.

+ Demonstrated experience in a supervisory or managerial role leading a training or operational team.

+ Proven track record managing training projects and meeting deadlines and requirements.

+ Experience with virtual training delivery platforms and Computer-Based Training (CBT) development tools.

+ Proven proficiency in Adult learning principles and instructional design; Person-centered and culturally responsive practices; Evidence-based care concepts

+ Excellent facilitation, presentation, and communication skills, including virtual delivery.

+ Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.

+ Proficiency with Learning Management Systems (LMS), training tracking tools, and standard office software (e.g., spreadsheets, presentation tools).

+ Ability to interpret policies, SOPs, and quality requirements and convert them into clear, actionable training.

+ Data-driven approach to evaluating training outcomes and making improvements.

+ Proficient in navigating electronic systems, computer programs, and virtual service platforms.

_Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard-wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required._

Preferred Qualifications:

+ Veteran/military retiree and/or military spouse.

+ Experience working with and/or for military communities.

+ Experience in a Contact Center, military/veteran services, or healthcare environment strongly preferred.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:

December 12, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/) .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

\#Remote

REQNUMBER: R-00172147

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.