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Customer Success Specialist

McGraw Hill

1 Positions

ID: 6316

Posted On 12/17/2025

Job Overview

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

McGraw Hill is looking for a **Customer Success Specialist** to provide professional learning services and overarching support for clients who purchase Professional Services specifically around our McGraw Hill Supplemental web-based solutions.

This is a remote position open to applicants authorized to work for any employer within the United States. Candidates should reside in PA, NJ or DE.

What you will be doing:

+ Partner with district leadership to design and execute detailed implementation plans, including custom integration strategies and curriculum alignment.

+ Serve as the primary liaison between Achieve3000 and partner districts, building trusted relationships and coordinating district-wide initiatives to support scalability and student growth.

+ Collaborate with school and district leaders to develop implementation timelines, ongoing action plans, and internal capacity for sustained program success.

+ Plan, manage, and deliver professional learning services, overseeing deliverables and providing comprehensive ongoing customer support.

+ Facilitate high-quality onsite and virtual professional learning, including workshops, classroom modeling, and individualized action-based consulting for educators, administrators, parents, and district personnel.

+ Monitor program usage and performance through data analysis, proactively identifying barriers, recommending solutions, and responding promptly to stakeholder needs.

We are looking for someone with:

+ BA or Master’s degree in education or related field

+ A minimum of 3 years of teaching experience

+ At least 3 years of experience delivering professional learning sessions and knowledge of adult learning.

+ Strong presentation and facilitation skills and previous experience training with technology products.

+ Ability to travel to assigned schools in the region/nationally and to be able to plan, book and handle a busy travel schedule during peak times.

+ 11 month working assignment with annual prorated salary.

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

This is a 11-month position with the 2 weeks off between April – July and the last 2 weeks in December. Annual salary will be prorated based on 11 working months and paid over 12 months. Vacation time will also be prorated based on 11 working months. The pay range for this position is between $57,160-$78,455 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

50071

Primary Contact

1702837431829

Jacqui Edwards

,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Publishing/Printing

Sales/Service

Location

Remote, Remote

Job Type

Employee

Full/Part

Full Time

Company ID

695

Job REQ #

6316

\# Positions

1

Start Date

20251217

End Date

20260118

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McGraw Hill

About the Company

At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching.

Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success.

By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all.

Why? Because learning changes everything.

http://www.mheducation.com/careers (https://careers.mheducation.com/)