"Alerted.org

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!   What We Offer * Medical, dental, and vision insurance * Life insurance * Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities   Honda World is seeking a BDC Manager.  This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.   Responsibilities * Create, maintain and measure the internet and business development processes (for both sales and service) * Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate engaged, intelligent and consistent staff * Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet * Contribute to high scores for the manufacturer’s customer satisfaction index (CSI) * Strive for continual improvement in the BDC and the company as a whole.  Give recognition when it is earned * Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity   Qualifications * Superior communication skills, both oral and written * Minimum of two years BDC experience required * At least one year of automotive management experience is preferred * Strong email and phone presence is necessary * Exceptional leadership skills * Outstanding organizational skills * Ability to stay strong and calm in a stressful environment; must thrive under pressure * Ability to pass pre-employment background check and drug test