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Job Description:

The Cardiovascular Patient Navigator assists patients in navigating the health care system as it relates to care within the Front-Range Cardiology Clinics. Initiates and answers phone calls to and from patients and providers. Schedules patient office visits and procedural appointments, directs patient triage call routing, as well as making outbound calls related to patient referrals as they pertain to scheduling and gathering patient information and insurance. Coordinates with clinical and support departments on schedule modifications requiring critical thinking skills, decisive judgement, and the ability to collaborate with multiple teams.

Bilingual preferred

Essential Functions

+ Handles and directs calls that relate to appointments, cardiac procedures and testing, pharmacy refills, surgery clearance, testing instructions, implanted heart devices, care coordination, MyChart access, lab orders, release of information, interpreter assistance, etc.

+ Identifies urgent patient concerns and collaborates with RN Navigators and Clinic RNs for triage when appropriate. Directs urgent provider calls to the appropriate Intermountain resources efficiently.

+ Schedules appointments for office visits, virtual visits, testing, and procedures at multiple clinics for Cardiology services. Schedules for cardiology subspecialties including Electrophysiology, Heart Failure, Vascular, and Device Studies.

+ Complex scheduling of procedural and diagnostic testing appointments for multiple clinics and providers based on diagnosis and provider/clinic preferences; must be able to follow pre-determined protocols for scheduling and provide pretest instructions to the patient.

+ Documents all conversations to the patient’s electronic medical record when appropriate as well as documenting call categories within ancillary systems. Performs registration duties to include gathering and requesting clinical information, demographics, along with financial and insurance information. Conducts outbound calls related to inbound referrals to our clinics as well as patient recall lists for follow-up appointments and testing.

+ Generates cost estimates for services as it relates to office visits and in-office testing; directs patients to financial counseling resources when appropriate.

+ Follows guidelines for special/urgent requests regarding schedule modification procedures and coordinates communications with clinical areas to accommodate the patient or provider’s requests.

+ Actively participates in quality improvement initiatives. Meets performance standards and call metrics as outlined by the department leadership.

Skills

+ Customer Service

+ Teamwork

+ Verbal and Written Communication

+ Critical Thinking

+ Working Independently

+ Documentation

+ Multi-Tasking

+ Patient Satisfaction

Minimum Qualifications

+ Outstanding interpersonal and verbal communication skills

+ Demonstrated ability to work well with coworkers and patients

+ Ability to collaborate with multiple teams

+ Possess a level of computer literacy that ensures accuracy and timeliness

+ Ability to write clearly and professionally through multiple electronic media

Preferred Qualifications

+ Electronic medical record experience (EPIC)

+ Previous call center experience

+ Knowledgeable in navigating Microsoft systems (Outlook, Excel, Word, OneNote)

+ CNA, MA, EMT, healthcare, or health plan experience

+ Medical Terminology

+ Bilingual (Spanish preferred)

Physical Requirements:

Physical Requirements

+ Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.

+ Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.

+ Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

+ Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)

+ May be expected to stand in a stationary position for an extended period of time.

+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Foothills Medical Office Bldg

Work City:

Wheat Ridge

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $27.45

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.