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+ Area of Interest: Patient Services

+ FTE/Hours per pay period: 0.4

+ Department: Patient Access

+ Shift: Rotating Hours, Varied Shifts, Holidays and Weekends

+ Job ID: 176431

Overview

Patient Access Associate

Shift: Part-Time; 16 Hours per Week; Rotating Hours, Varied Shifts, Holidays and Weekends

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

+ Accurately enter patient demographic and insurance information and obtain required signatures to support timely and accurate hospital billing.

+ Verify insurance eligibility, benefits, and authorization requirements using EPIC/Paragon and applicable online resources to ensure active coverage for the date of service.

+ Obtain, scan, and/or transcribe physician orders into EPIC/Paragon as required.

+ Utilize billing tools, including insurance estimators and work queues, to support accurate reimbursement and timely issue resolution.

+ Collect self-pay portions of patient out-of-pocket expenses at the time of registration, post payments accurately, and balance the cash drawer at the end of each shift.

+ Identify patients who may require financial counseling assistance and refer them to the appropriate Patient Financial Coordinator.

+ Deliver excellent customer service by greeting patients and visitors courteously, answering questions about the registration process, and providing assistance as needed.

+ Demonstrate teamwork and flexibility by assisting coworkers, cross-training across registration areas, and adapting to staffing and coverage needs.

+ Maintain accountability for completing work accurately and efficiently while supporting departmental productivity and performance improvement initiatives.

+ Adhere to all regulatory requirements, including EMTALA, Medicare Secondary Payer (MSP), ABN processes, patient identification standards, privacy, and red-flag regulations.

Qualifications

Education:

+ High School Diploma or equivalent

Experience:

+ Customer Service/Reception/Front Desk Experience