• IS Computer Tech - Depot

    Citi Trends (Savannah, GA)


    The Computer Field Technician is responsible for providing onsite support to Citi Trends stores as part of a scheduled rotation. As directed by management, the Computer Field Technician will work independently to support Citi Trends store computer systems, telephone systems, network, and video surveillance equipment. The ideal candidate will possess a strong technical and telecommunication background. The Computer Field Technician will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

    DUTIES/RESPONSIBILITIES:

    + Troubleshoots, repairs, maintains, installs, and performs testing activities on various computer equipment, peripherals, data communication and computer network systems

    + Assembles, installs, configures and tests computer equipment on local area networks requiring use of standard interface protocols

    + Completes work orders such as installing equipment, connecting and moving devices

    + Performs preventive maintenance for computer, data communication and/or peripheral equipment

    + Converse with store associates in order to determine details of equipment problems

    + Advise store associates concerning equipment operation and maintenance practices

    + Uses network and telecommunication test equipment, such as butt sets and audible tone probes, to troubleshoot cable malfunctions

    + Uses electronic test equipment, such as optical power meters and multimeters, to troubleshoot equipment malfunctions

    + Review and perform facility related repair functions such as ceiling tile and lighting repair

    + Performs other duties as may be assigned

    REQUIRED SKILLS/ABILITIES:

    + This position requires travel as needed

    + Must have & maintain a clean driving record

    + Must be willing to work all shifts and/or holidays on an as needed basis

    + Must possess knowledge and experience terminating communication cables (RJ-45, RJ-11, Coaxial)

    + Must possess knowledge and experience using telecommunication and electrical test tools

    + Must have working knowledge of Microsoft Office -- Excel, Word, Outlook, Visio

    + Must have the ability to read and quickly understand technical documents, reports, manuals, and general correspondence

    + Ability to lift 15-50 lbs consistently

    + Ability to operate a scissor lift a plus

    + Speak English clearly, Spanish/speaking a plus

    + Ability to read and understand documents such as general correspondence, department reports and office procedures. Ability to speak effectively with vendors and employees of the company.

    + Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

    + This position requires travel as needed.

    EDUCATION/EXPERIENCE:

    + Bachelors Degree in Computer Science or related field, 3 years related experience and/or training; or equivalent combination of education and experience.

    PHYSICAL REQUIREMENTS:

    + While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.

    + The employee may occasionally need to lift and/or move up to 50 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.

    + The employee must be able to work effectively in a fast-paced environment.

    GENERAL INFORMATION:

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.