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DESCRIPTION

The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of new or updated patient paperwork, scheduling appointments, verifying insurance, obtaining workers’ compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.

REQUIREMENTS

• Greetings, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays

• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patient's account

• Scan all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)

• Verifies rehabilitation benefits and documents benefits on paper and into the computer system

• Explains financial requirements to the patient and collects time of service deductible, co-pays, and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)

• Communication with workers' compensation for authorization of rehabilitation visits and documents on paper and into the computer system

• Enters charge details for each patient per billing guidelines for workers’ compensation and MVA patients

• Schedules for new patients and follow-up patient appointments with the appropriate rehabilitation clinician

• Communicate with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule

• Communicates with all patients who are no-shows and notifies the adjuster of any no-show by a workers’ compensation patient

• Reconciles the change drawer/petty cash

**Company:** Resurgens Orthopaedics

**Address:** 1025 Rose Creek Dr, Woodstock, GA, 30189