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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Business Consultant

**PRIMARY PURPOSE** **:** To lead the business analysis efforts for managing and optimizing communication templates across the organization. This role combines business analysis expertise with technical proficiency in Java, ensuring templates are accurate, compliant and seamlessly integrated into communication systems.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

+ Lead requirements management for communication projects, including planning and execution of requirements strategies.

+ Collaborate with project managers, requestors, operations, IT teams, and clients to ensure complete understanding of software requirements.

+ Review and validate requirements documentation prepared by team members for compliance with governance standards.

+ Produce detailed project documentation, including process diagrams, wireframes, mock-ups, and reports using standard templates.

+ Provide business-related IT knowledge during requirements gathering and analysis.

+ Update and maintain letter templates using Java-based template logic.

+ Ensure templates meet branding, compliance, and business requirements.

+ Prepare reports and coordinate with other departments for data accuracy.

+ Maintain and verify client parameters in the claims management system; research and resolve issues.

+ Communicate process and procedural changes to business units in response to regulatory updates.

+ Assist in delivering focused training sessions.

+ Validate template formatting, placeholders, and dynamic fields for accuracy.

+ Support testing and troubleshooting of communication templates in production environments .

+ Recommend improvements for template efficiency and user experience.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

+ Travels as required.

QUALIFICATION

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements strongly preferred.

Skills & Knowledge

+ Strong attention to detail for formatting, alignment, and placeholder validation

+ Excellent oral and written communication, including presentation skills

+ Working knowledge of Java for template logic and integration

+ PC literate, including Microsoft Office products

+ Analytical and interpretive skills

+ Strong organizational skills

+ Good interpersonal skills

+ Excellent negotiation skills

+ Self-motivated

+ Ability and willingness to take initiative

+ Ability to work in a team environment

+ Ability to meet or exceed Service Expectations

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical** **:** Computer keyboarding, travel as required

**Auditory/Visual** **:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com