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Employment Type:

Full time

Shift:

Day Shift

Description:

The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services, other resources, and adopt healthy behaviors. The position will be funded by a grant received from the Robert Wood Johnson Foundation and the implementation of the program structure includes providing patients with a screening for basic human needs. The CHW will then contact patients who are determined to have unmet needs and connect them with appropriate resources, develop a relationship with those patients, and follow-up as necessary. The work of the CHW will promote, maintain, and improve the health of patients and their family. The CHW will provide social support and informal counseling, advocate for individuals and community health needs, and provide services such as first aid, and blood pressure screening.

CORPORATE PHILOSOPHY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.

CORPORATE POLICY STATEMENT **:**

It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures, and related practices.

HIPAA SECURITY COMPLIANCE **:**

**Security Access: High** “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”

ESSENTIAL FUNCTIONS:

+ Responsible forestablishingtrusting relationships with patients and their families while providinggeneral supportand encouragement.

+ Providing ongoing follow-up, basic motivationalinterviewingand goal setting with patients/families.

+ Conductintakeinterviews with patients, including enrolling and/or referring patients intoappropriate communityresource programs.

+ Follow-upwith patients via phone calls, home visits, and visits to other settings where patients can be found.

+ Assistpatients with completing applications and registration forms.

+ Conduct eligibility determination, enrollment,and follow-up with uninsured patients.

+ Help patients set personalgoals, andattend appointments.

+ Provide referrals for services to community agencies asappropriate.

+ Help patients connect with transportation resources and give appointment reminders inspecial circumstances.

+ Exhibit excellent working relations with patients,visitorsand staff, effectivelycommunicatingMercy’s Mission.

+ Work closely with medicalproviderto help ensure thatpatientshave comprehensive and coordinated care. Follow-up with patients should be continuous frominitialidentification through closure.

+ Work cooperatively with other clinical personnel assigned to the same patient.

+ Be knowledgeable about community resourcesappropriate toneedsof patients/families.

+ Be responsible forproviding consistent communication to thecare management staffto evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.

+ Act as a patient advocate and liaison between the patient/family and community service agencies (i.e.schools, Department of Human Services, Health Care for Homeless, hospitals, support groups,etc).

+ Record patient care management inDataShop(training provided) and other software no later than 24 hours after patient contact.

+ Attend regular staff meetings,trainingsand other meetings asrequested.

+ Manage assigned caseload of patients.

+ Document time records andsubmitexpense reports andrequiredfor compliance with RWJF Grant.

+ Volunteer hours per addendum.

**MARGINAL FUNCTIONS** :

+ Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

+ High School Diploma orGEDrequired.

+ Successful completion of a Community HealthWorkerformal training program or experience is preferred.

+ Experience working in amulti-culturalsetting.

+ Experience working in a community-based setting for at least 1 to 2 years preferred.

+ Knowledge of some medical terminology preferred.

+ Basic computer skills.

+ Ability toinitiateand maintain positive working relationships with public health staff and other organizations.

+ Understand the community served – community connectedness.

+ Good communicationskills, such as listening well, and using language appropriately.

+ Ability and willingness to provide emotional support,encouragementand motivation to patients.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran