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Description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a Senior Manager Strategic Workflow Optimization? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Manager Strategic Workflow Optimization like you to be a part of our team.

Job Summary and Qualifications

The Sr. Manager - Strategic Workflow Optimization will be a key player in identifying and executing initiatives that result in increased operational efficiencies in support of the Operations Support department’s work with Contact Center business units. From conceptualizing and drafting the initial business case to execution using various methods, this Sr. Manager will be collaborating with business unit’s stakeholders and subject matter experts to improve and automate contact center workflow. The Sr. Manager will drive collaboration and consensus within the business units and Contact Center teams to ensure that the end product attains high levels of adoption and acceptance. The Sr. Manager must have a quantitative mindset and able to develop metrics demonstrating improved workflow from an end-to-end perspective.

In this role you will:

+ Shadows and learns various contact center job functions in order to determine potential workflow enhancements

+ Develops, coordinates and follows through on team ideas and solutions

+ Conduct design study processes; conducting studies in support of system redesign and business process reengineering, improvement and management; developing implementation plans; and supporting the process of implementing and sustaining improvements.

+ Writes business cases regarding idea proposals; understanding and including technology, software and labor cost

+ Assist with educational materials to communicate changes

+ Maps out current state and future state using software such as Visio

+ Maps out changes to workflow using products such as UI Path; Develops automation themselves using RPA tools; Interfaces and collaborates with technology teams and leadership teams or larger scale efforts.

+ Serves as liaison between Contact Center business units SMEs and Operations Support leadership

Qualifications:

+ Bachelor’s degree preferred in Information Technology, Engineering, Data Analytics similar field of study

+ Minimum of 5+ years relevant work experience required, preferably with Parallon

+ Minimum of 3 years experience working with data and technology.

+ Must have strong analytical, written, and presentation skills and the application of quantitative analysis techniques as applied in a revenue cycle environment

+ Proficiency in RPA tools, database and data-modeling preferred. UIPath certification preferred.

+ Lean Six Sigma Green-Belt certification or equivalent experience preferred

+ Experience within healthcare operations preferred

**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Manager Strategic Workflow Optimization opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.