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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

About the Role

This role supports three interconnected workstreams that shape the quality of the restaurant and guest experience. You will help evaluate and operationalize third-party integrations, strengthen partner programs, and support platform security efforts that maintain a trusted ecosystem. This role requires strong analytical skills, structured communication, and the ability to bring clarity to ambiguous or cross functional problems. You will help teams make informed decisions, build scalable processes, and ensure both partners and internal stakeholders have the data and documentation they need.

Key Responsibilities

+ Manage key analytics - dashboards, financial budgets, and scorecards that track partner & program performance, integration health, guest impact, and platform security indicators.

+ Support BD team activities related to the intake & analysis of perspective partners as well as ongoing partner onboarding management.

+ Assist in daily operations for platform security - conducting audits, sweeps, and data pulls, analysis to identify high-risk accounts or integration-related anomalies.

+ Maintain and improve SOPs and documentation for workflows across integrations, partnerships, and platform security.

+ Collaborate cross-functionally with product, engineering, customer success, and support teams to improve integration and security workflows.

How will you make an impact in this role?

+ Integrations launch smoothly with accurate configuration, clear documentation, and predictable performance.

+ Leadership receives timely and actionable reporting that supports decisions across partnerships, integrations, and platform security.

+ Platform security indicators are monitored consistently and escalated early when issues arise

+ Partner and operational workflows perform as expected, and gaps are identified and resolved quickly.

Minimum Qualifications

+ You are a collaborative, detail-oriented problem solver who thrives in a fast-paced, cross-functional environment

+ 2–3 years of experience in an analytics, operations, partnerships, or business operations role, with exposure to partner management, program support, or platform operations

+ 1–2 years of experience using analytics or reporting tools (e.g., Salesforce, Looker, Tableau, SQL, or similar), with an understanding of data structures and reporting best practices

+ Experience supporting or collaborating with business development, product, engineering, or platform teams on cross-functional initiatives

+ Strong documentation and process management skills, with experience creating, maintaining, or improving SOPs and operational workflows

+ High attention to detail and organizational skills, with the ability to manage multiple projects and deadlines simultaneously

Preferred Qualifications

+ Experience in food tech, SaaS, fintech, or marketplace platforms preferred

+ Familiarity with third-party integrations, platform security concepts, risk management, or audit processes preferred

+ Passion for the dining and hospitality industry preferred

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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**Job:** Product

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25023762