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REGULATORY INVESTIGATOR

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REGULATORY INVESTIGATOR

Salary

$18.20 - $22.83 Hourly

Location

Houston, TX

Job Type

Full Time

Job Number

37836

Department

Administration and Regulatory Affairs

Opening Date

12/19/2025

Closing Date

1/2/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: REGULATORY INVESTIGATOR

Posting Number: 37836

Department: Administration & Regulatory Affairs Department

Division: Park Houston

Reporting Location: 2500 Fannin

Workdays & Hours: Various Shifts/Hours

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Park Houston division of the Administration & Regulatory Affairs Department (ARA) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Regulatory Investigator. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working as a team and be at ease multitasking in a fast-paced public service setting. The candidate should have strong interpersonal skills. Position requires driving on city business.

RESPONSIBILITIES:

The Regulatory Investigator will:

+ Enforce City Parking Ordinances by issuing citations for parking violations, enforcing policies and procedures.

+ Issuing citations for parking violations observed within assigned area.

+ Reporting vehicles in tow-away zones.

+ Checking parked vehicles using hand-held computer devices for unresolved parking violations.

+ Booting eligible vehicles.

+ Reporting damaged or malfunctioning meters; reporting missing traffic and parking signs; assisting citizens with directions and other needed information or assistance.

+ Monitoring, investigating and reporting Valet Zones.

+ Enforcement of ordinances preventing businesses from operating in the public right of way.

+ Towing of abandoned vehicles.

+ Enforcement of various Community Parking and Residential parking areas; enforcement of bicycle lane parking restrictions.

+ Conducting occupancy studies to collect data to manage curb side rates, time limits or other parking tools.

+ Utilization of vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.

+ Use of the 311 system to review, respond, and close parking service requests filed by the general public.

+ other duties as required.

WORKING CONDITIONS

Job consists of long periods of walking with routine exposure to significant levels of heat, cold, moisture and air pollution such as those encountered in general outdoor conditions. The position routinely requires lifting of moderately heavy items, such as vehicle immobilizers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. Includes driving city-owned vehicles as needed and riding bicycles in downtown traffic.

MINIMUM REQUIREMENTS

EDUCATION

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED. May require a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving.

EXPERIENCE:

Six months of work experience are required.

LICENSE

Valid Driver's License and compliance with the City of Houston policy on driving (AP 2-2).

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 11

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO EQUAL EMPLOYMENT OPPORTUNITY

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

What best describes your highest level of education?

+ High School Diploma or GED

+ Associate’s Degree

+ Bachelor’s Degree or beyond

+ None of the above

03

How many months of work experience in document research or investigation do you have?

+ Less than 6 months of experience

+ 6 months of experience

+ 1 year of experience

+ 2 years of experience

+ 3 or more years of experience

+ I don't have any experience

04

Do you have experience working on a computer?

+ Yes

+ No

05

If yes to question #4, indicate which programs you have experience with. (Check all that apply)

+ Word

+ Excel

+ Outlook

+ Internet Explorer

+ None of the above

06

Do you have a valid Texas Driver's license and compliance with the City of Houston policy on driving (AP 2-2).

+ Yes

+ No

07

Are you available to work various shifts and/or hours?

+ Yes

+ No

08

Are you currently a City Park Houston Employee?

+ Yes

+ No

09

Please select in which you have the experience or knowledge related to perform this job. (Check all that apply)

+ Transportation ordinances regulating operations

+ Compliance Inspections

+ Investigates complaints regarding vehicles and vehicles-for-hire or business licenses and permits

+ Investigating and reporting Valet Zones

+ Issuing citations for parking violations

+ enforcement of parking restrictions.

+ Customer Service multitasking in a fast-paced public service setting.

+ None of the above

Required Question