• CWR Customer Service Rep I

    Adecco US, Inc. (Newark, NJ)


    **Job Title:** Customer Service Representative (Supplemental)

    **Location:** Onsite/ Newark, NJ

    **Schedule:** Monday–Friday

    Shifts Available:

    • 5:15 AM – 2:30 PM

    • 9:00 AM – 6:30 PM

    **Pay Rate:** $18.00/hour

     

    Option of shift

    Job Summary

    As a Customer Service Representative, you will play a key role in delivering outstanding service to customers, business partners, and drivers. You will monitor daily operations, resolve customer concerns, and ensure delivery commitments are met. This is a fast-paced, customer-focused role requiring strong communication skills and attention to detail.

    Key Responsibilities

    + Assist customers and business partners via phone and email

    + Handle customer complaints calmly and professionally

    + Diagnose, assess, and resolve service issues efficiently

    + Monitor delivery routes and track progress throughout the day

    + Scan haul-away pods and verify required stamps

    + Process delivery changes or cancellations accurately

    + Support daily team monitoring to ensure service expectations are met

    Qualifications

    Minimum Requirements:

    + Experience using Microsoft Office programs (Word, Excel, PowerPoint, MS Project)

    + Strong communication and customer service skills

    + Ability to multitask and stay organized in a fast-paced environment

    Preferred Qualifications:

    + High school diploma or equivalent

    + 1+ year of related experience, preferably in a call center or customer service environment

    + Ability to work under pressure while delivering effective solutions

    **Pay Details:** $18.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.