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Description We are looking for an experienced Customer Service Lead to join our team in Torrance, California. This pivotal role involves overseeing a team of customer service representatives, managing territory-based accounts, and ensuring seamless communication with clients and internal teams. As a Contract to permanent position, this opportunity offers the chance to grow and contribute to our manufacturing industry operations.

Responsibilities:

• Lead and mentor a team of customer service representatives to provide exceptional support for territory-based accounts.

• Address and resolve complex customer issues, ensuring timely and effective solutions.

• Ensure accuracy and consistency in order entry, submission, and data management processes.

• Collaborate with sales representatives to align customer needs with account strategies.

• Communicate updates to customers regarding order statuses, backorders, and delivery schedules.

• Coordinate with internal departments to troubleshoot and resolve service-related concerns.

• Train team members on eCommerce inquiries and work closely with the eCommerce team to streamline processes.

• Monitor team workloads during peak seasons, prioritizing tasks to maintain service expectations.

• Promote clear and detail-oriented communication standards throughout the customer service team.

• Identify and implement process improvements to enhance order management and client interactions. Requirements • Proven experience in customer service or account management within a fast-paced, order-driven environment.

• Prior leadership or supervisory experience is highly preferred.

• Strong understanding of order entry and data management workflows.

• Ability to manage and lead effectively during busy and high-volume periods.

• Excellent problem-solving and collaboration skills to work across departments.

• Familiarity with eCommerce support processes is an advantage.

• Effective communication skills, both written and verbal, with a focus on professionalism.

• Demonstrated ability to train and coach team members to meet performance standards. TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .