• Customer Service Representative

    Robert Half Office Team (Ladera Ranch, CA)


    Description

    We are proud to represent a fast-growing, client-focused mortgage brokerage that is redefining the home financing experience.

     

    As an Inside Sales Representative, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.

     

    What You’ll Do

     

    + Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.

    + Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership.

    + Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.

     

    What We’re Looking For

     

    + Sales Savvy: Strong communication and relationship-building skills with a passion for helping people.

    + Goal-Oriented: Motivated by targets and thrives in a fast-paced environment.

    + Tech-Comfortable: Experience with CRM systems and digital communication tools.

    + Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services

     

    Why Join Us?

     

    + Growth Potential: Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).

    + Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off!

    + Supportive Culture: Work with a team that values integrity, collaboration, and innovation.

    + Impactful Work: Help clients achieve one of life’s biggest milestones homeownership.

    + Competitive Compensation: Base pay plus performance incentives once hired on.

    Requirements

    • Minimum of 2 years of experience in sales or customer service.

    • Previous experience in the mortgage industry is not required.

    • Strong proficiency in customer service, including handling inbound and outbound calls.

    • Familiarity with Salesforce or similar CRM platforms is highly desirable.

    • Ability to multitask and manage time effectively in a fast-paced environment.

    • Exceptional communication skills, both verbal and written, to interact with customers professionally.

    • College degree is preferred but not mandatory, demonstrating a commitment to learning and growth.

    • Proven ability to work independently while contributing to team success.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .