• Bilingual Spanish Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description

    Robert Half is partnering with a nonprofit client in San Diego to identify a Bilingual Customer Experience Specialist (Spanish/English). This role supports individuals seeking services and resources and plays a key part in delivering compassionate, high-quality customer support within a mission-driven environment.

     

    This is a contract-to-permanent opportunity offering stability and growth. The position will be fully onsite for the first six months, with a transition to a hybrid schedule (3 days remote, 2 days onsite) thereafter.

    Responsibilities:

    + Answer inbound calls in a timely and professional manner, providing accurate information, guidance, and referrals

    + Document client interactions clearly and consistently using web-based systems and CRM tools

    + Maintain knowledge of programs, services, and community resources to best support clients

    + Partner with internal teams to resolve inquiries and ensure appropriate follow-up

    + Deliver empathetic and respectful customer service while handling sensitive information

    + Utilize call center and CRM platforms to manage workflows efficiently

    + Assist with billing and benefits-related tasks as needed, ensuring accuracy

    + Support clients in navigating online systems and computer-based applications

    + Communicate effectively in both Spanish and English to meet the needs of a diverse population

    + Follow call center procedures and utilize systems such as Avaya CMS and Epic

    Requirements

    Qualifications:

    + Fluent in Spanish and English (required)

    + Experience in customer service, call center, nonprofit, healthcare, or social services preferred

    + Strong communication, documentation, and organizational skills

    + Comfortable working with CRM systems and web-based technology

    + Ability to handle confidential information with professionalism

    + Dependable and aligned with a mission-driven workplace

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .