"Alerted.org

Job Description

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

**Work Type:** Full Time Remote (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $57.36 - $85.47 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The IT Project Lead is a hands-on, systems-minded leader within the Project Management Office (PMO) who balances portfolio health with delivery excellence. This role collaborates with the Director to oversee intake, prioritization, capacity planning, and standardized execution while partnering with department leaders and teams to ensure resources are utilized appropriately, governance is applied consistently, and value is delivered efficiently. The ideal candidate is customer-service oriented, models ICARE values, and is comfortable shaping both process and platform (ServiceNow SPM) to meet enterprise needs. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications

Bachelor’s degree in Information Systems, Business or related field or equivalent experience.

5+ years of IT project management experience delivering complex, cross-functional initiatives.

2+ years leading projects, supervising PMs and analysts in project roles

Demonstrated experience establishing governance frameworks, standard templates, and stage-gate processes.

Proficiency with tools and reporting (e.g., ServiceNow SPM)

Strong facilitation, communication, stakeholder management, and vendor management skills; ability to influence without authority.

Preferred Job Qualifications

PMP

Healthcare delivery or academic medical center experience.

Hands-on ServiceNow SPM configuration/reporting and portfolio/capacity dashboard development.

Competencies

ICARE values; servant leadership; stakeholder partnership and influencing.

Strategic and systems thinking; portfolio and capacity management.

Risk, issue, and change management; decision facilitation.

Data literacy and executive reporting; continuous improvement mindset.

Customer service orientation; clear written and verbal communication.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

Partnering with Director to oversee PMO operations: set priorities, assign work, monitor portfolio health, and align capacity across teams; coach and develop PMs/analysts while modeling ICARE values.

•

Own portfolio intake/triage and prioritization.

•

Establish and continuously improve PMO governance (intake, demand scoring, stage gates, change control, risk/issue management) and facilitate escalation/decision forums.

•

Define project scope, milestones, budgets, success measures, and critical path; proactively manage risks, issues, dependencies, and scope changes through close.

•

Produce clear executive dashboards, status reports, and portfolio metrics; maintain data quality for accurate decision-making.

•

Partner with Director to create and maintain standardized templates, playbooks, and SOPs (charter, schedule, RIDAC, communications plan, lessons learned).

•

Coordinate internal resources and vendors.

•

Facilitate requirements with business and technical stakeholders; translate needs into actionable work items and backlogs.

•

Serve as a cross-department liaison to promote customer-service mindset, adoption of standards, and effective stakeholder engagement.

•

Configure and champion PMO tooling (e.g., ServiceNow SPM or equivalent) to support intake, capacity, reporting, and governance workflows.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Position** IT Project Lead

**Location** US:IL:Chicago

**Req ID** 23069