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Nursing Engagement & Innovation Lead

This is a Hybrid role in Dallas Texas

Position Summary

Baylor Scott & White Health is seeking a dynamic, enthusiastic and forward-thinking **Nursing Engagement and Innovation Lead** to champion innovations and technology, including the **MyBSWHealth platform** across clinical settings. This role will be instrumental in shaping nursing-led initiatives that promote digital health adoption and enhance the patient experience through technology.

Key Responsibilities

+ **Lead Nursing Promotion of Innovation at Bedside:** Develop and execute strategies to encourage nurses and clinical team members to advocate for MyBSWHealth account set up and usage among patients and proxy relationships.

+ **Collaborate with Customer Journey and Digital Health Teams:** Ensure seamless coordination between nursing staff, digital health, and journey teams to support MyBSWHealth features and usage.

+ **Training & Enablement:** Assist in the development and delivery of training materials for nursing/clinical teams on how to guide patients through MyBSWHealth app features, including Epic Bedside, Care Companion, test results, and appointment scheduling.

+ **Feedback & Improvement:** Continually collect feedback from nursing staff and patients to continuously improve app workflows and user experience.

+ **Clinical Workflow Integration:** Identify opportunities to embed MyBSWHealth touchpoints into daily nursing workflows, ensuring digital engagement becomes a natural part of patient care.

+ **Change Management & Adoption Strategy:** Serve as a change champion by supporting adoption strategies, addressing barriers to usage, and celebrating nursing-led success stories.

+ **Data-Driven Insights:** Partner with journey and analytics teams to monitor nursing-driven MyBSWHealth adoption metrics and use data to inform engagement strategies.

+ **Patient-Centered Design Input:** Represent nursing perspectives in app development discussions to ensure features align with real-world clinical needs and patient expectations.

+ **Peer Champion Network:** Establish and lead a network of nurse champions across sites to promote best practices and foster a culture of digital health advocacy.

+ **Recognition & Incentives:** Collaborate with leadership to design recognition programs that celebrate nurses who excel in promoting MyBSWHealth account set up and usage

+ **Policy & Compliance Alignment:** Ensure nursing engagement strategies align with privacy, compliance, and clinical documentation standards.

Qualifications

+ RN or BSN required; advanced degree preferred.

+ Experience in patient education, digital health, or clinical informatics.

+ Strong communication and leadership skills.

Impact

This role will directly support Baylor Scott & White’s strategic goals of improving **access, convenience, and satisfaction** through digital health tools. By empowering nurses to lead the charge, we ensure patients receive timely, clear, and compassionate guidance on using MyBSWHealth.

BENEFITS

Our competitive benefits package includes the following

- Immediate eligibility for health and welfare benefits

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

- EXPERIENCE - 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.