"Alerted.org

Lead planning, development, and implementation of new digital product features.

Analyze markets, define detailed product requirements, and develop implementation plans.

Apply qualitative and quantitative analysis to improve user experience and product performance.

Looking for someone that that can translate technical items into business terms. Then turn around and represent that to the stakeholders in a business friendly way

Act as the primary point of contact for production issues, ensuring clear and consistent communication among stakeholders.

Monitor, triage, and prioritize incoming tickets based on severity and business impact.

Investigate root causes, document actions taken, and maintain accurate ticket records.

Strong collaboration with technology partners on triaging and resolution of production issues.

Escalate critical incidents promptly with appropriate documentation.

Provide functional guidance to end users and proactively communicate resolution status.

Stakeholder Engagement

Partner with stakeholders to resolve production and implementation issues quickly.

Support and drive escalations where required to enable rapid delivery.

Participate in business planning and departmental prioritization activities.

Knowledge Management & Continuous Improvement

Create and maintain updated knowledge base articles, troubleshooting guides, and operational procedures.

Provide feedback to product and development teams on system issues and pain points.

Collaborate with cross-functional teams to implement best practices that enhance client experience.

Coach digital product teams on learnings and ensure effective communication and outreach.

Strategic Product Leadership

Define and execute the digital product roadmap, aligning with business objectives and client experience goals.

Qualifications:

Experience: Minimum 3-5 years of related work experience; 3 years managing projects preferred.

Industry Knowledge: Financial Services or function-specific experience strongly preferred.

Jira, confluence experience or complimentary systems are okay.

Education: Undergraduate degree or equivalent combination of training and experience.

Strong analytical, communication, and stakeholder management skills.

Ability to work independently and deliver results under tight timelines.

JOBID: 122025-120156#LI-CELLA#LI-JS1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.