• Service Desk Specialist

    TEKsystems (Odenton, MD)


    Description

    Job Description

    GDIT is in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.

     

    o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

    o Provides polite and friendly customer service

    o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

    o Documents incident status and solutions in incident database tools.

    o Possesses current working knowledge of computers, printers, laptops, and common windows applications

    o Works through various types Tier II issues with telephone assist

    o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

     

    Skills

     

    Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Windows os, Active directory, Windows server, Office 365, Service desk, Windows, Ticketing system

     

    Top Skills' Details

     

    1) MUST HAVE an active TS/SCI

     

    2) MUST HAVE Security+ CE

    3) MUST HAVE Service Desk experience

    4.) Must complete Microsoft windows O/S training prior to starting

     

    Additional Skills & Qualifications

     

    Must have strong customer service skills.

     

    Job Type & Location

     

    This is a Contract position based out of Odenton, MD.

    Pay and Benefits

    The pay range for this position is $44.00 - $46.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Odenton,MD.

     

    Application Deadline

     

    This position is anticipated to close on Dec 31, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.