• Customer Service Specialist - Lab Testing Company

    TEKsystems (Beaverton, OR)


    Customer Service Specialist

    Contract Type: Contract-to-Hire

    Pay Rate: $21.00/hour

    About the Role

    We are seeking a Customer Service Specialist to provide exceptional support to customers through phone, email, and other communication channels. This role involves assisting healthcare providers, patients, and insurance companies with inquiries, account setup, and order processing while maintaining accuracy and professionalism.

    Key Responsibilities

    + Answer incoming calls, emails, and faxes from customers.

    + Provide information on services and pricing.

    + Research and resolve customer inquiries promptly.

    + Set up new accounts and enter orders into the system.

    + Document interactions and actions in the database.

    + Escalate issues when necessary and follow company policies.

    + Collaborate with team members and cross-train in other departments.

    Qualifications

    + High School Diploma or equivalent.

    + 1–3 years of customer service experience.

    + Strong communication and problem-solving skills.

    + Proficiency in MS Office and database systems.

    + Ability to work independently and as part of a team.

    + Reliable attendance and commitment to schedule.

    Schedule

    + Monday–Friday, flexible between 6:00 AM–5:00 PM.

    + Training: Two weeks, 8:00 AM–5:00 PM.

    Benefits

    Eligibility requirements apply. Benefits may include:

     

    + Medical, dental, and vision coverage

    + 401(k) retirement plan

    + Paid time off

    + Life and disability insurance

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Beaverton, OR.

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Beaverton,OR.

     

    Application Deadline

     

    This position is anticipated to close on Dec 29, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.