• IT Support Technician

    TEKsystems (South Bend, IN)


    IT Support TechnicianPosition Overview

     

    The IT Support Technician plays a key role in providing centralized support for computing devices, software, and end‑user services. This position serves as a single point of contact for telephone, deskside, and walk‑in support. Responsibilities include troubleshooting hardware and software issues, assisting with service requests, and ensuring timely resolution of technical problems. The role also involves computer imaging, inventory management, equipment ordering and installation, and providing technical support to designated partnership areas. Strong communication and customer service skills are essential to deliver high‑quality support and meet the needs of end users.

    Key Responsibilities

    + Provide centralized support for desktops, laptops, and standard applications.

    + Serve as the primary contact for phone, deskside, and walk‑in technical support requests.

    + Troubleshoot and resolve hardware, software, and telephone issues.

    + Perform computer imaging, configuration, and deployment of new devices.

    + Manage inventory of IT equipment and coordinate ordering and installation.

    + Document and process service requests in a structured system.

    + Collaborate with team members to ensure consistent and reliable support.

    + Deliver training and guidance to end users on computing and communication tools.

    + Maintain compliance with organizational IT policies and procedures.

    Required Qualifications

    + Strong customer service and communication skills (verbal and written).

    + Solid knowledge of computer operating systems and productivity applications.

    + Understanding of computer networks and telephone services.

    + Ability to identify, diagnose, and resolve technical issues effectively.

    Preferred Qualifications

    + Prior experience in a service desk or IT support role.

    + Relevant certifications (e.g., CompTIA, other technical credentials).

    + Experience supporting both hardware and software in enterprise environments.

    Core Skills

    + Asset management

    + Desktop support

    + Phone support

    + Troubleshooting

    + Customer service

    Experience Level

    Intermediate — suitable for candidates with prior IT support experience and strong customer service skills.

     

    Job Type & Location

     

    This is a Contract position based out of South Bend, IN.

    Pay and Benefits

    The pay range for this position is $22.00 - $27.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in South Bend,IN.

     

    Application Deadline

     

    This position is anticipated to close on Jan 2, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.