• ITSM Manager

    TEKsystems (Oklahoma City, OK)


    Description

    Scope of Position

     

    Responsible for management of IT service management processes.

    Position Summary

    Responsible for the design, development, implementation, execution, maintenance and support of IT service management processes using the Information Technology Infrastructure Library (ITIL) framework. These processes include and are not limited to (Major) Incident Management, Service Level Management, Change Management, IT Asset/Configuration Management, Problem Management and Knowledge Management. This position will also be responsible for executing projects from small to medium in scope, risk and impact. Communicates with upper management.

    Duties and Responsibilities

    The duties of this position are performed under general review and supervision. Some assignments will be completed independently and will be subject to periodic review and approval.

     

    Top Skills Details

     

    Servicenow,Itsm,Itil,Incident management,Change management,Itil service management,Problem management

     

    Additional Skills & Qualifications

     

    Support, Maintenance Responsibilities

     

    Maintenance

     

    -Plan, schedule and facilitate periodic meetings that facilitate the ongoing success of IT-SMO functions

     

    -Work within the ITSM platform (ServiceNow) to update tickets, assets, configuration items, and related attributes/data

     

    -Create and deliver routine and ad hoc reports for staff and above that enable proactive management of operationalized processes

     

    -Develop and perform routine quality control assessment checks on processes and take appropriate action based on results

     

    -Responsible for creating and maintaining all documentation required for and related to IT service management processes

     

    -Responsible for communication with internal IT support center customers regarding process, policy, workflow, and procedures

     

    -Responsible for communication with customers regarding changes and outages to systems, applications and processes

     

    -Performs trend analysis on processes using multiple sources of data

     

    -Responsible for training staff, managers and above on IT service management procedures

     

    Job Type & Location

     

    This is a Contract position based out of Oklahoma City, OK.

    Pay and Benefits

    The pay range for this position is $40.00 - $65.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Oklahoma City,OK.

     

    Application Deadline

     

    This position is anticipated to close on Jan 2, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.