• Customer Service Specialist I

    ThermoFisher Scientific (Tewksbury, MA)


    Work Schedule

     

    Standard (Mon-Fri)

     

    Environmental Conditions

     

    Office

    Job Description

    Your role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.

    Essential Job Functions and Accountabilities

    + **Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors.**

    + **Provide quotes to the Commercial Sales Team and/or direct to the Customer.**

    + **Review, prioritize, and complete sales orders for the assigned region.**

    + **Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers.**

    + **Maintain customer information and engage with ERP systems.**

    + **Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner.**

    + **Attend standup meetings to discuss roadblocks in getting customers the products that were requested.**

    + **Handle customer questions that come in after order placement.**

    + **Be a subject matter expert for your customers in the region and provide backup support to other team members as required.**

    + **Embrace the PPI business system to drive improvements to processes within the EMEA based team.**

    Minimum Requirements / Qualifications

    + **Commercial or Scientific education preferred.**

    + **Experience working in a global environment.**

    + **Experience collaborating with customers and commercial teams amongst other collaborators and partners.**

    + **Proficiency in using ERP systems and Salesforce.**

    + **Outstanding organization skills and attention to detail.**

    + **Strong interpersonal communication and collaboration skills (both verbal and written).**

    + **Strong understanding of Microsoft Office Suite.**

    + **Clear understanding and practices customer centric approaches.**

    + **Command of the English language (interpretation, writing, and speaking).**

    + **Apply the Thermo Fisher Scientific 4i values in daily work – Integrity, Intensity, Innovation, and Involvement.**

     

    Compensation and Benefits

     

    The hourly pay range estimated for this position based in Massachusetts is $22.00–$32.00.

     

    This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

     

    + A choice of national medical and dental plans, and a national vision plan, including health incentive programs

    + Employee assistance and family support programs, including commuter benefits and tuition reimbursement

    + At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

    + Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

    + Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

     

    For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

     

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.