• Human Resource Generalist

    Teleperformance USA (Mcallen, TX)


    Category :** **Human Resources

     

    About TP

     

    TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

     

    With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

    Benefits of working with TP include:

    + **Paid Training**

    + **Competitive Wages**

    + **Full Benefits (Medical, Dental, Vision, 401k and more)**

    + **Paid Time Off**

    + **Employee wellness and engagement programs**

     

    TP and You

     

    Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

     

    Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

     

    Purpose

     

    You’ll** **work with leadership and specialists to drive TP’s culture of collaboration,** **accountability** **and FUN – making TP a Great Place to Work ™.** **You’ll** **support the strategy and operations of our employee experience,** **to include** **onboarding new employees, navigating and solving employee relations, driving data-based decisions to solve complex** **problems** **and more. This position requires you to think big – leverage data to do what’s right for our people and fair for our business, while growing a more diverse,** **promotable** **and inclusive workforce.

     

    This position is 100% onsite in** **Brownsville, TX** **.** **Work** **at home is not available for this position.** **This person should also expect regular travel to the McAllen, TX site (with** **milage** **reimbursement)** **about 2-3 times per month** **.

    Your Responsibilities

    + **Partner effectively with HR specialist groups including Learning & Development, Employee Care, Recruiting, Benefits, and Compensation.**

    + **Proactively** **identify** **opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions.**

    + **Build credibility and trust among employees. Resolve employee concerns through compassion, a systematic approach, clear** **documentation** **and follow-through.**

    + **Consult and advise on leave management, unemployment tax reductions, employment verifications, I-9 processing, background** **checks** **and more** **.**

    + **Provide** **a polished** **, red-carpet onboarding experience for leadership employees** **.**

    + **Partner with new employees to answer questions, provide HR** **mentorship** **and guide new hires as they enter** **TP.**

    Qualifications

    + **At least two (2+) years’ experience in a HR Assistant or other HR role including coaching, employee relations, recruiting, compensation, training, leave management and/or HR project or program implementation**

    + **High School Diploma** **required** **, SHRM-CP or SHRM-SCP preferred;**

    + **Critical thinking, proactive attitude, strong** **writing** **and oral communication skills.**

    + **Demonstration of strong time and work management skills with a progressive, people** **forward** **attitude** **.**

    + **Must do critical tasks and procedures without delegation** **.**

    + **Experience with MS Excel,** **Word** **and PowerPoint. **

    + **Must produce documentation verifying eligibility to work in USA**

     

    Be Part of Our TP Family

     

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

     

    TP is an Equal Opportunity Employer