• Telephone Operator

    UPMC (Cumberland, MD)


    The Call Center at UPMC Western Maryland is looking for a full-time Telephone Operator!

     

    This position will work 9:00 am to 5:00 pm on Thursday and night shift from 10:30 pm to 6:30 am Friday through Monday. Tuesday and Wednesday off! Also includes working a Holiday rotation.

     

    Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

    Responsibilities:

    + May train new operators.

    + May be required to do system data entry on request.

    + Provide service to multiple answering service clients utilizing individualized protocols.

    + Process appropriate emergency code or STAT page.

    + Initiate voice pages when required.

    + Provide Physician on call information to requesting individuals.

    + Use required phrasing at all times when answering telephone calls.

    + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

    + Determine callers requirements (extension desired, information requested, etc.) and transfer call.

    + Provide status report on any page in progress to the individual requesting the page.

     

    High school graduate or equivalent.

     

    1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

     

    Must be able to work all shifts, 7 days a week.

     

    Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran