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Eaton’s Commercial Products & Assemblies (CPA) division is currently seeking a Lead Customer Quality Engineer to join our team. This position is based at our Sumter, SC facility.

The Lead Customer Quality Engineer will assure customer satisfaction & operational performance through deployment of our Quality Management System as it relates to customer quality performance. The CQE will ensure performance by owning customer quality metrics, ensuring that products meet or exceed customer expectations in terms of quality and reliability by working closely with cross-functional teams to implement solutions that elevate the overall user experience and driving customer quality performance to achieve our business and operational objectives. This position is a leader of people and is primarily responsible for driving process and product quality improvements.

The expected annual salary range for this role is $94,000-$128,000 a year. This position is also eligible for a variable incentiv program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

+ Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness.

+ Update customers in a timely manner regarding the status of quality issues or any requests to ensure customer satisfaction.

+ Coordinate with Quality Engineer and Quality Manager to discuss and resolve product quality issues raised by customers.

+ Facilitate Tier meetings (Warranty Team Tier 2) ensuring escalation and closure of systemic issues and alignment on priorities.

+ Facilitate the return of defective products for analysis and work with the production team to implement corrective actions.

+ Authorize warranty claims, assign RMA return suffixes, and generate replacement orders for RE claims.

+ Ensure daily evaluation, reconciliation, and closure of warranty/customer complaints (CQM) and monitor progress toward established goals.

+ Supervise and coach Quality Warranty Technicians, Quality Analyst, and Coordinator, providing development and guidance to meet daily objectives and improve process and product quality.

+ Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis.

+ Prepare, analyze, and update quality reports and dashboards for internal and external stakeholders

+ Analyze data to identify key contributors of Scrap, Rework & Warranty and then implement Error Proofing solutions to achieve reduced CONC costs.

+ Design and implement quality control training programs for customer service and production staff to enhance quality awareness.

+ Provide feedback to customers on quality complaints/escapes and their CAPAs, as well as generate and send complaint notifications and quality alerts to internal and external customers.

+ Review and approve quality-related documents, such as inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements.

+ Support deployment of Eaton Quality System (EQMS)/ISO9001, Eaton Lean System (ELS), MESH & Continuous Improvement initiatives

+ Serve as an Internal Systems Auditor performing process & systems audits on a regular basis.

+ Conduct Layered Process Audits (LPA), 5S audits, and support Lean manufacturing activities to drive operational excellence

+ Lead 8D corrective action activities.

Qualifications:

Basic (required) Qualifications:

+ Bachelor’s degree in engineering from an accredited university.

+ Four (4) years’ experience in a quality role within a manufacturing environment, with strong customer service skills and proficiency in quality and lean tools such as 8D, 5 Why, Ishikawa, Pareto analysis, Lean principles, and statistical methods.

+ Ability to travel (<15% of time).

+ No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Sumter, SC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

+ Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

+ Two (2) years of experience managing people and project teams in a manufacturing environment.

+ Product knowledge on Panelboards and Switchboards or similar electrical products

+ ISO 9001 Internal Auditor.

+ ASQ Certified Quality Engineer or Certified Quality Manager.

+ Six Sigma Greenbelt Certification.

Skills:

+ Demonstrated ability to lead cross-functional collaboration and influence change & peers across the organization.

+ Strong written, verbal and computer business communication skills required.

+ Demonstrated proficiency in interpersonal, analytical and organizational skills.

+ Ability to motivate and drive problem solving techniques for root cause identification and development of permanent corrective actions.

+ Soft Skills: Thinks and Acts Strategically, Gets Results Through Self and Others, Builds Organizational Capability), Demonstrates Eaton’s Leadership Style.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.