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Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Job Description Summary

Pay:

$84,000.00/Yr.

The Associate Director Safety & Security is responsible for working with the Director of Safety, Security and Risk Management to ensure the plans and programs in place (that protect lives and property, prevent accidents and incidents, and preserve the learning environment and business operations of the University) are enforced and updated as needed. Reporting directly to the Director of Safety, Security, and Risk Management, the Risk Management Coordinator provides support in the areas of Risk Management and Insurance, Environmental Health and Safety, and Emergency Management. This position will focus on hazard-based risk identification, mitigation, and controls. The Risk Management Coordinator will also provide support and expertise to University, local, state and federal partners.

Job Description:

Job Duties and Accountabilities:

An Asterisk (*) denotes an “essential job function” for ADA purposes.

(35%) Security Operations

+ Develop and manage security policies, protocols, and procedures in line with best practices and regulatory requirements.

+ Conduct regular risk assessments to identify potential security threats. Develop and implement strategies to mitigate risks and enhance campus safety.

+ Organize regular training sessions and drills for security staff and the university community to ensure readiness and awareness of security procedures and emergency protocols.

+ Manage site security, alarm monitoring, and other safety & security service vendors.

+ Collaborate with Facilities and IT regarding access control, surveillance cameras, and emergency notification systems to ensure alarm / reporting controls are in order.

+ Administer and support the University’s Lenel Access Control System and Milestone Video Management System, including:

+ Performing system configuration, updates, maintenance, and troubleshooting.

+ Managing cardholder access rights, badge activation/deactivation, and audit controls.

+ Ensuring proper functioning and integration of cameras, door controllers, and associated hardware.

+ Overseeing system health, storage capacity, and performance alerts.

+ Coordinating with IT, Facilities, and vendors for repairs, upgrades, and cybersecurity protections.

+ Developing and maintaining system documentation, user guides, and training materials.

+ Training campus personnel on system features, reports, and operational best practices Conduct investigations into student, faculty, and staff inquiries, suggestions, and complaints regarding campus security incidents, as directed.

+ Maintain accurate records of all security-related incidents and prepare reports for university administration and regulatory bodies as required (e.g., Annual Clery Report)

(20%) Risk Management and Insurance

+ Assist with follow-up on recommendations made by insurance carriers or broker to prevent or minimize losses.

+ Support the administration of insurance policies that require ongoing management; examples may include processing registrations, tracking exposure data, or reporting of information.

+ Assists with the development and oversight of the risk management program.

+ Assists in the development, maintenance and communication of risk management policies, procedures, and plans.

+ Coordinates the development and delivery of risk, safety and insurance programs and services for all leased or owned University properties.

+ Conduct claims evaluations, accident inquiries, and evaluate risk management claims information to identify significant hazards and loss trends; identify and recommend preventative measures and corrective actions.

+ Assists the Director of Safety, Security, and Risk Management with administering the University’s workers’ compensation program and insurance.

+ Investigates and analyzes work-related accidents and injuries. Works closely with selected broker, insurance carrier, and employee to monitor and resolve claims.

+ Works alongside selected broker within the Risk Management Program to ensure that all claims are entered and accurate in the system.

+ Provide reports and assist with identifying claim trends within the Risk Management Program.

+ Coordinates with the Office of People and Culture to obtain required records and manage employee return to work.

+ Identify potential areas of risk and recommend and implement preventive measures.

+ Creating reports and presentations through risk management program.

+ Collaborating with departments across the university to identify and mitigate risks.

(20%) Environmental Health and Safety (EH&S)

+ In coordination with the Director of Safety, Security, and Risk Management to develop, maintain and communicate health and safety policies and procedures.

+ Assists with the development and oversight of safety program.

+ Work collaboratively with key stakeholders to ensure effective implementation of health and safety programs.

+ Perform periodic inspections of workplace facilities to detect fire and life safety hazards and conditions.

+ Make recommendations for corrective measures.

+ Perform job safety analysis and recommend safety equipment, safe work procedures, and communicate with departments to achieve safety excellence.

+ Conduct investigations into employee inquiries, suggestions, and complaints regarding workplace health and safety issues.

+ Maintain up-to-date knowledge and understanding of federal, state and local fire, safety, environmental and health regulations and procedures.

+ Creating reports and presentations in the area of EH&S.

(20%) Emergency Management and Business Continuity

+ Develop and manage Emergency Response Team (ERT) program.

+ Serve as a primary coordinator during emergencies at the Oakland campus, facilitating effective communication between security personnel, local law enforcement, and emergency response teams.

+ Member of the Crisis Response Team (CRT).

+ Assist in the Development, monitoring, and evaluation of a comprehensive EOP to be administered University-wide to ensure appropriate emergency preparedness and response from all students, faculty, and staff.

+ Ensures all University locations have the necessary safety equipment and supplies.

+ Maintains effective, collaborative and proactive relationships with local, state and federal emergency response agencies, as well as other college and university emergency management departments.

(5%) Other duties as assigned

Skills and Abilities:

+ Ability to maintain confidentiality.

+ Knowledge of CA Building Codes and Fire Life Safety Codes.

+ Demonstrates flexibility and good judgment when adjusting to changing job demands.

+ Skills in developing strong community relations as well as building bridges between the campus community and the surrounding community.

+ Ability to work effectively with the culture of the University, with sensitivity to issues of diversity.

+ Ability to manage multiple tasks and respond under pressure.

+ Excellent interpersonal and communication skills, combined with strong leadership and organizational skills which will enable him/her to work effectively with all encountered individuals, groups or organizations.

+ Courteous and professional manner at all times.

+ Ability to organize and prioritize workload.

Education and/or Experience:

+ High school diploma required

+ Bachelor’s Degree in a related field preferred

+ Professional Designations and/or Certifications in a related field is highly desirable (e.g., ASIS Certified Protection Professional (CPP)

+ Minimum of 3-5 years of security management experience preferably in an educational or campus setting.

+ Possession of a valid California Driver’s License

+ Proficiency with Lenel OnGuard Access Control Systems and Milestone XProtect Video Management Systems, including system administration, monitoring, user management, and incident retrieval.

+ Understanding of physical security systems architecture, including cameras, door hardware, servers, and network considerations.

+ Ability to diagnose and resolve system issues in collaboration with IT and vendor support.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Position is based at the Oakland Campus full-time but must be willing to travel to other SMU campuses to evaluate safety and security needs and implement measures, if needed.

+ Ability to lift up to 10 pounds, and to carry, push, pull, climb, kneel, and stoop.

+ Computer use and handling material required.

The University has an institution-wide commitment to diversity, equity and inclusion. We strive to build a welcoming and supportive campus environment and acknowledge that diversity is an educational imperative to achieve excellence.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1500578

**Location:** United States-California-Oakland

**Job Category:** Account Manager, Management