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Parole Communications Operator

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Parole Communications Operator

Salary

$48,968.00 - $73,817.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-38533-46021

Department

Parole Board

Division

PB Cmncs Ctr Div

Opening Date

12/19/2025

Closing Date

1/2/2026 11:59 PM Eastern

Job Code

46021

Position Number

50437782

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00254150

Bureau / Division

Parole Board Communications Center Division

Worksite Address

27 North Cameron Street

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Heather Shenenberger

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

If you have a passion for communication and a background in clerical work, this could be the perfect opportunity for you. The Department of Corrections (DOC) is seeking an individual who is motivated, detail-oriented, and has experience in clerical work to join our team as a Parole Communications Operator at the Parole Board Communications Center Division. This is an exciting chance to apply your skills and advance your career. Do not miss out on this opportunity to embark on a new journey with us!

Senate Bill 411 merged the Department of Corrections and the Board of Probation and Parole. This position is within the Department of Corrections.

DESCRIPTION OF WORK

As a Parole Communications Operator, you will play a crucial role in ensuring smooth operations and efficient communication within a 24-hour operations monitoring center. Your duties will include receiving, interpreting, transmitting, and coordinating communications and activities for parole supervisory staff. Your duties will also involve prioritizing and responding to various electronic messages, including urgent and emergency ones. Additionally, you will be responsible for relaying messages to parole supervisory staff and evaluating alerts and data related to potential violations by offenders under electronic monitoring. It will be your responsibility to maintain accurate records and logs of Parole Board and Department of Corrections applications on personal computers, as well as operate and monitor various communications devices such as two-way radios, telephones, and facsimile machines. Your role is essential in ensuring the safety and security of the community and the effective functioning of the criminal justice system.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50437782) .

Work Schedule and Additional Information:

+ Full-time employment, 40 hours per week

+ Work hours will be discussed at the time of interview. This is a 24/7 operations unit and the work schedule includes varying shifts and days off.

+ This position is deemed essential in accordance with policy 04.01.01 Section 48 Early and Full-Day Closings. You will be considered an essential employee who reports to work during early dismissals and full-day closings.

+ Telework: You will not have the option to telework in this position.

+ Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $48,968.00 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Two years of clerical experience;or

+ An equivalent combination of experience and training.

Special Requirement:

+ You must obtain CLEAN and JNET certification within three months of employment and maintain these certifications for the duration of employment in this job.

Other Requirements:

+ Successful completion of basic training in Elizabethtown, PA is required.

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirement:

+ You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time clerical experience do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many college credits have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)

+ Yes

05

WORK BEHAVIOR 1 – RECEIVE AND RESPOND TO COMMUNICATIONS

Receive and respond to inquiries and requests via telephone calls from field staff, offenders, family members, crime victims, the public, and law enforcement agencies to determine the nature of the call (emergency or non-emergency); if troubleshooting is required; and/or when and how to relay pertinent information to staff in accordance with established procedure. Receive, prioritize, and determine appropriate responses to incoming communications including urgent or emergency messages; relay messages and other communications to parole supervision staff; and evaluate alert data concerning potential violations by offenders subject to electronic monitoring and initiate appropriate actions, all in accordance with Board procedures.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience receiving inquiries and determining appropriate responses to incoming communications from various individuals within and outside my organization, in order to distinguish between emergency or non-emergency situations; if troubleshooting is required; when and how to relay pertinent information to staff or others; AND initiate appropriate actions; all in accordance with procedures.

+ B. I have experience receiving inquiries from various individuals within or outside my organization, in order to determine if troubleshooting is required; OR when and how to relay pertinent information to staff or others; both in accordance with procedures.

+ C. I have successfully completed college-level coursework related to organization communication or speech communication.

+ D. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience receiving inquiries/determining appropriate responses from various individuals within/outside your organization

+ Your experience distinguishing situations, troubleshooting, relaying information, or initiating actions

+ Your specific duties and responsibilities

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

08

WORK BEHAVIOR 2 – OFFICE EQUIPMENT

Operate and monitor the two-way radio system; applications on personal computers; and other terminals, telephones, and facsimile machines in order to provide assistance to parole supervision staff as requested.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience operating or monitoring a two-way radio system; various applications on personal computers; AND other terminals, telephones, or facsimile machines, in order to provide assistance to staff as requested.

+ B. I have experience operating or monitoring a two-way radio system; various applications on personal computers; OR other terminals, telephones, or facsimile machines, in order to provide assistance to staff as requested.

+ C. I have successfully completed college-level coursework related to office management or introduction to computer info systems.

+ D. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience operating/monitoring two-way radio, computer applications, office equipment, etc.

+ Your specific duties and responsibilities

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

11

WORK BEHAVIOR 3 – DATA VERIFICATION AND VALIDITY

Review the electronic case records of offenders to assist in: ascertaining offenders' identity to ensure that they are under the Board's jurisdiction; the nature of the offense; the status of the offender's parole/probation; determining which parole supervision staff is to be notified; and proper detention of the offender. Verify the supervision status of arrested probationers and parolees for law enforcement agencies and validity of outstanding absconder warrants.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience reviewing electronic records to determine if an individual's information is in the correct system; the nature of the information; their status, if applicable; which staff may need the information or to be notified of it; AND verifying all information is correct and still valid.

+ B. I have experience reviewing electronic records to assist someone else regarding an individual's information in the system; OR I have experience verifying all information is correct and still valid in our systems.

+ C. I have successfully completed college-level coursework related to data analysis and verification or electronic data processing.

+ D. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience reviewing electronic records to ensure in right system, status, etc.

+ Your experience verifying information is correct and valid

+ Your specific duties and responsibilities

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov