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General information

**Ref #** 21395

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

This position offers the opportunity to thrive in a fast-paced environment with a substantial workload. Core responsibilities include reviewing accounts upon receipt of impound and seizure notices, negotiating fees with impound lots and external counsel, and assessing the cost-effectiveness of securing units. In this role, you will communicate regularly via email and phone with a diverse range of stakeholders, including suppliers, customers, impound lots, dealers, seizing agencies, and insurance companies. You will be responsible for executing multiple documents and responding promptly to incoming inquiries. Success in this position requires exceptional organizational skills, critical thinking, analytical abilities, and the capacity to identify and escalate potential risks as needed.

The Work Itself

* Preferred knowledge of Ally systems with expert data entry and word processing skills

* Ability to work in a fast paced, high-volume environment while multitasking simultaneously in several systems

* Handle inbound/outbound calls from customers, related parties, impound facilities, skip suppliers, dealers, third parties while meeting QC call monitoring requirements

* Able to work closely with outside repossession companies and other suppliers on various requests with a sense of urgency

* Quickly identify and help mitigate potential risks

* Ability to exercise judgement for researching complex issues and to think outside the box for possible solutions

* Meet internal metrics and be self-driven to exceed those goals

* Ability to effectively manage a large volume of emails while providing timely and accurate responses

The Skills You Bring

* HS diploma or equivalent required

* Collections or experience required (1 year of experience preferred)

* Knowledge of Microsoft Office programs, written, and oral communication skills strongly recommended

* Experience navigating Microsoft Outlook

* Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 48880

**Experienced:** 53040

**Expert:** 57200

Incentive Compensation: This position is eligible to participate in our annual incentive plan