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Overview

Microsoft’s Consumer Commerce organization powers end‑to‑end purchase, subscription, gifting, and entitlement products for use by Gaming, Microsoft 365 Consumer, Windows, and Windows Application Developers to surface and sell products to consumer customers. As a Principal Product Manager, you will shape **commerce strategy and multi‑year roadmap** working across the company in defined areas of the platform, guiding platform‑level capabilities and the consumer‑facing experiences relied on by millions of customers.

You will create company-wide revenue, share, and cost savings impact by leading product and services initiatives across a large, multi‑team ecosystem—spanning engineering, design, data, business, and compliance teams worldwide. You will bring clarity, strategic insight, and deep product expertise to one of Microsoft’s highest‑scale platforms to drive growth and profitability in our consumer businesses through the consumer commerce product we build for Microsoft. This role requires a seasoned principal-level product manager who can blend **business strategy** , **technical depth** , and **customer understanding** to drive meaningful impact across a highly matrixed organization.

Responsibilities

Product Strategy & Vision

+ Define and evolve a problem or opportunity space, include long‑term product strategy and roadmaps across **consumer commerce platform services** (catalog, order management, subscriptions, payments, billing, and related functions) and **consumer purchase experiences** .

+ Integrate **global commerce realities** —regulation, tax policy, privacy‑by‑design, payment norms, financial compliance, and global latency/performance expectations—into strategy, planning, and architecture decisions.

+ Assess new business models, marketplace expansion opportunities, and ecosystem growth levers; articulate tradeoffs and strategic sequencing to maximize customer impact and business value.

Execution & Delivery

+ Lead cross-functional v-teams in requirements articulation and advise engineers as they design **scalable, reliable, and privacy‑compliant** service architectures that meet global SLAs and support millions of daily transactions.

+ Leverage systems thinking and incorporation of AI into requirements and design tasks to accelerate and increase impact across the software lifecycle.

+ Lead complex cross‑team initiatives—establishing crisp problem definitions, requirements, KPIs, and execution frameworks that accelerate delivery velocity.

+ Drive platform and experience convergence to reduce fragmentation, improve architectural coherence, and unlock long‑term innovation across Microsoft’s consumer commerce stack.

Customer, Business & Global Insights

+ Represent global customer needs across regions (North America, India, Asia, Europe) to ensure experiences land effectively and responsibly.

+ Partner with business, finance, compliance, and marketing teams to ensure product decisions support revenue models, platform economics, adoption, and global market expansion.

+ Champion **data‑informed experimentation** and evidence‑based decision‑making across both consumer‑facing experiences and backend services.

+ Leverage AI research toolset to pull internal, competitive, and market insights to enhance insights before, during and after the product development lifecycle.

Team Leadership & Cross‑Org Influence

+ Create clarity and alignment across a large, matrixed ecosystem—removing friction, simplifying complex problem spaces, and driving shared decision‑making.

+ Lead by example, elevating quality, inclusivity, and operational excellence across teams.

+ Run effective cross‑time zone communication rhythms (design reviews, roadmap forums, steering meetings) to align global stakeholders and sustain execution momentum.

Qualifications

Required/minimum qualifications

+ Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

Additional or preferred qualifications

+ Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.

+ 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

+ 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

+ 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

+ Strong fluency in service‑oriented architectures, APIs, distributed systems, data flows, performance optimization, and operational excellence fundamentals.

+ Ability to use ChatGPT, machine learning, and other forms of AI to increase impact of the software development lifecycle in both accelerated process, deeper market insights, and improvement of the product itself.

+ Demonstrated ability to lead cross‑team efforts and influence engineering teams without direct authority.

+ Capable of simplifying complex technical and business concepts for diverse audiences, including executive audiences.

+ Crisp written communication, consumable async updates, decision memos, and narrative building

+ Experience delivering commerce, fintech, payments, or marketplace products involving regulatory, tax, or privacy‑driven constraints.

+ Ability to interpret data, customer signals, and business KPIs to drive strategic prioritization and long‑term planning.

+ Experience working with distributed global teams.

+ Familiarity with privacy, security, and data governance frameworks (DMA, regional consumer data regulations).

+ Exposure to AI‑driven product development (personalization, fraud/risk decisioning, experimentation, or insights).

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)