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Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Overview

This role supports the deployment, configuration, and ongoing performance of Bausch + Lomb Surgicals Data Bridge software (a lightweight application that enables secure, reliable movement of diagnostic data to the cloud-based platform). The specialist will lead installation, onboarding, troubleshooting, and customer support activities to ensure seamless connectivity between in-clinic devices and cloud services.

Responsibilities

Installation & Onboarding

Perform remote and on-site installation of the Data Bridge application across customer environments.

Configure device connections, network permissions, and cloud authentication needed for secure data transmission.

Validate data flow end-to-end using clinical devices (e.g., biometers, topographers, diagnostics).

Guide customers through onboarding, system validation, and initial workflow setup.

Document installation steps, customer environment details, and configuration notes.

Support & Troubleshooting

Provide Tier 1-2 application support for customers and internal staff.

Monitor data flow performance, bridge connectivity, system logs, and error conditions; proactively address issues.

Diagnose and resolve issues related to device integration, network access, firewall rules, local OS conflicts, and application settings.

Escalate complex technical issues to engineering with detailed findings and reproduction steps.

Manage a support queue (phone, email, ticketing) and respond with established SLAs.

Customer Experience & Cross-Functional Collaboration

Maintain strong relationships with clinics, ASC staff, and technical personnel during and after installation.

Communicate technical concepts clearly to both clinical and non-technical users.

Collaborate with product management, R&D, and field operations to improve software reliability and customer workflows.

Identify trends or recurring issues and recommend enhancements to the Data Bridge or supporting tools.

Qualifications

Required

BA/BS degree in IT, Computer Science, Engineering, or related field OR equivalent professional experience in a similar technical support/installation role.

3+ years of experience in application installation, software support, or IT system administration.

Strong understanding of Windows environments, networking fundamentals, firewalls, and permissions.

Experience troubleshooting device connectivity, API/bridge applications, or cloud-based data workflows.

Excellent organization, communication, and customer-facing skills.

Ability to manage multiple installations and support cases simultaneously.

Analytical mindset with strong problem-solving ability.

Preferred

Experience in healthcare IT, ophthalmology, or working with EMRs/EHRs.

Prior support experience involving diagnostic or imaging devices.

Understanding of interoperability standards (HL7, FHIR, DICOM) and interface engines (e.g., Mirth).

Experience with IoT-style integrations between hardware and cloud platforms.

Ability to translate user issues into actionable engineering feedback.

Preferred Certifications

CompTIA A+ (foundational IT troubleshooting)

CompTIA Network+ (connectivity fundamentals)

CompTIA Security+ (security awareness and risk management)

Microsoft Windows Client or Microsoft 365 certifications

Healthcare IT certifications (HIMSS, etc.) optional

EMR/HER vendor training (Epic, Cerner, ModMed, Nextech, etc.) a plus

Work Environment

This is a remote-first position with approximately 20% travel for onsite installations, limited support needs, and occasional internal meetings.

Learn more at https://www.bauschsurgical.com/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$115,000.00 and $150,000.00]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement (https://performancemanager.successfactors.eu/doc/custom/BauschLomb/Bausch\_job\_posting\_statement.docx) .

Our Benefit Programs:Employee Benefits: Bausch + Lomb (https://www.bausch.com/careers/benefits/)

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.