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Chief People Officer

Rochester, NY (http://maps.google.com/maps?q=259+Monroe+Avenue+Rochester+NY+USA+14607)

Job Type

Full-time

Description

East House is seeking an accomplished Chief People Officer (CPO) to serve as a trusted executive partner to the CEO and Executive Leadership Team!

This role is designed for a seasoned leader who brings judgment, presence, and credibility to the most complex people and organizational challenges, and who thrives at the intersection of strategy, culture, and execution.

The CPO will lead and mentor the organization’s Human Resources and Learning & Development leaders, while shaping an integrated people strategy that advances mission, performance, and sustainability. This executive must be equally comfortable setting direction, offering candid counsel, and rolling up their sleeves to ensure strategies are executed with integrity and excellence.

Success in this role requires confidence grounded in competence, the ability to build trust through collaboration, thoughtful challenge, and a solutions-oriented approach. The CPO is expected to provide constructive counterpoints when needed, balancing independence of thought with deep respect for organizational priorities and other leaders’ roles and executive decision-making. Once direction is set, the CPO executes decisively, modeling accountability, partnership, and values-based leadership. This role is for an executive who understands that influence is earned through insight, consistency, and follow-through, and who brings strong business acumen, systems thinking, and coaching capability to every encounter and interaction.

Requirements

Position Summary

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support, and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

Under the general direction of the President & Chief Executive Officer, the Chief People Officer (CPO) serves as a key member of the executive leadership team. The CPO is responsible for shaping East House’s talent and culture strategy, fostering an inclusive and high-performance work environment, and driving employee development and engagement. The role provides forward-thinking counsel on all matters related to talent, culture, organizational effectiveness, and human capital strategy. The CPO leads all Human Resources functions, including (but not limited to) talent acquisition, employee relations, performance management, compensation and benefits, and HR operations, and partners with leadership to anticipate, plan for, and address organizational workforce needs.

ESSENTIAL FUNCTIONS

Strategic Leadership

• Develops and executes a comprehensive people strategy aligned with organizational goals.

• Advises senior leadership on people-related issues and contributes to organizational strategy.

Human Resources

• Oversees all HR service delivery to ensure value creation for the organization. Designs and ensures execution of values-based, humanistic, and progressive HR practices, processes, and outcomes. Serves as the lead recruiter for executive-level positions and the lead HR business partner for the executive leadership team.

• Provides enterprise leadership and risk stewardship for employee relations, setting organizational strategy for dispute resolution, corrective action, coaching, and grievance response to ensure fairness, consistency, regulatory compliance, and alignment with organizational values.

• Builds and leads a high-performing People and Culture function, attracting, developing, and mentoring HR leaders and teams to deliver scalable, consultative, and outcomes-driven people strategies across the organization.

Talent & Culture

• Serves as the executive leader for inclusion and belonging, ensuring inclusive policies, practices, and communications.

• Champions a culture of accountability, trust, recognition, and results. Proactively drives effective employee communications in partnership with the leadership team.

• Ensures values-driven behaviors are embedded in policies, procedures, and performance systems.

• Designs, implements, and oversees effective performance management, employee engagement, and recognition programs.

• Serves as the organization’s senior advisor on talent and culture best practices, proactively monitoring regulatory and workforce trends and translating them into strategic recommendations that strengthen performance, culture, and people / operational effectiveness.

• Leverages workforce analytics and people data to identify trends, gaps, and opportunities that drive strategic recommendations and decision-making.

• Designs and implements integrated talent management solutions, including coaching, development planning, succession planning, and leadership development.

• Designs, governs, and continuously evolves a comprehensive total rewards strategy, including benefits programs that support talent attraction, acquisition, retention, workforce well-being, and fiscal sustainability, and competitive market position.

• Provides thought leadership in reimagining the full talent lifecycle, from onboarding to succession planning.

Organizational Development

• Partners with executive leadership to drive workforce planning, talent development, succession, and rewards strategies that strengthen engagement, retention, and performance.

• Leads enterprise learning and development strategies that build critical capabilities, support career pathways, and prepare leaders and staff for future organizational needs.

• Advances organizational effectiveness and leader accountability initiatives that align talent, culture, and operating practices with strategic priorities and measurable business outcomes.

Other

• Adheres to all applicable policies, federal/state laws/regulations and compliance program requirements.

• Performs other duties as assigned by President/CEO.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

DESIRED QUALIFICATIONS

Education & Training

+ BA/BS in organizational leadership, human resources, business, or related field; Master’s in Human Resources Management preferred. An equivalent combination of education and experience may be considered.

+ SHRM - Senior Certified Professional (SHRM-SCP), SHRM Certified Professional (SHRM-CP), HRCI Senior Professional (SPHR) or Professional (PHR) certification preferred.

Experience

• Minimum 10 years’ of progressively responsible HR leadership experience, including at least 5 years in a senior leadership role; nonprofit behavioral health experience preferred.

• Experience in complex, fast paced, mission-driven organizations and leading operational improvements and change initiatives.

• Demonstrated ability to provide strategic human resources leadership and advise executives.

• Strong analytical and critical-thinking skills.

• Proficiency with MS Office, HRIS platforms, and talent management systems.

• Advanced knowledge of HR practices including talent management, organizational development, diversity and inclusion, performance management, employee communications, and employment law. Strong communication, interpersonal, and leadership skills with the ability to build strong stakeholder relationships.

Required Skills/Abilities

• Ability to drive change, manage competing priorities, and thrive in a fast-paced environment.

• Comfortable in a target-driven environment with proven problem-solving abilities.

• Strong understanding of HR best practices, employment laws, and NYS nonprofit regulatory requirements

• Valid NYS Driver’s license and reliable transportation.

COMPETENCIES

Alignment with East House Values

+ Demonstrates Humanistic, Collaborative, Optimistic, Progressive, and Integrity-based behaviors.

+ Represents the organization professional and works in accordance with mission and regulations.

Accountability

+ Takes accountability for all actions and is responsible for delivering on all agreed-upon or assigned commitments.

+ Maintains confidentiality and follows established processes.

+ Learns from mistakes and considers the impact of behavior on others.

+ Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

+ Values diverse backgrounds and perspectives.

+ Actively includes others, fosters connections, and recognizes contributions.

+ Communicates respectfully and builds trust.

+ Encourages collaboration and creates safe spaces for idea sharing.

Operational Efficiency, Feedback, Continuous Improvement

• Leads and manages daily operations efficiently.

• Focuses on process optimization.

• Gives and receives constructive feedback to support continuous improvement.

Relationship Building/Collaboration

• Builds positive, trust-based relationships.

• Leads high-performance teams and sets clear performance expectations.

Strategy Vision & Execution

• Develops strategic, solutions-focused plans.

• Achieves goals, demonstrates agility, and drives results.

• Shows strong business acumen and systems thinking.

Working Conditions

Working Conditions

Traditional office environment; occasional time-sensitive pressure. Travel within the Greater Rochester area and occasional travel outside of Monroe County.

Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting and occasional stair-climbing.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Salary Description

$130,000-$140,000