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Patient Services Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, to creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Why Work at Michigan?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offerscomprehensive benefits (https://hr.umich.edu/benefits-wellness) to help you stay well and to support you as you plan for a secure future. Benefits include:

+ Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.

+ A retirement plan that provides two-for-one matching contributions after the first year of employment.

+ Many choices for comprehensive health insurance.

+ Life insurance.

+ Flexible spending accounts for healthcare and dependent care expenses.

+ Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health service.

Responsibilities*

Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).

Accurately verify patient information, including demographic details, medical history, and insurance coverage.

Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.

Serve as the point of contact between patients, healthcare providers, and administrative staff.

Communicate appointment changes, test results, or instructions to patients clearly and promptly.

Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.

May collect cash and credit card payments from patients, determine patient pay portion and provide receipt of payment.

Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Other duties as assigned

Required Qualifications*

Graduation from high school or an equivalent combination of education and experience. Minimum 3 years of previous medical work experience. Excellent customer service skills, exceptional interpersonal skills and the ability to work well as a team player with ability to take direction and communicate with team and patients courteously and respectfully at all times. Demonstrated excellent communication skills and information technology skills. Energetic individual, motivated with a positive and professional attitude with an excellent ability to multi-task and work in a high volume area. Excellent organizational skills. Excellent attention to detail. Excellent attendance record.

Desired Qualifications*

3 or more years of customer service experience within a medical environment.

Work Locations

This position is located at the School of Dentistry at 1011 N University Ave Ann Arbor, MI 48109

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Additional Information

This is a 1 year term-limited apt with possibility of extension based on available funding.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

272051

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Dentistry

Department

DENT Prosthodontics

Posting Begin/End Date

12/18/2025 - 1/13/2026

Salary

$45,219.20 - $65,603.20

Career Interest

Service Employees Intl Union (SEIU)