"Alerted.org

Description

Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The **Salesforce Administrator** role requires strong development and architecture skills to manage and optimize our 24x7 Salesforce system supporting call center operations. The ideal candidate will have expertise in configuring and customizing Salesforce, including workflows, automation, and integrations, while ensuring high availability and performance for mission-critical applications. This role requires hands-on experience in designing scalable solutions, managing user roles and permissions, and implementing security best practices to support a dynamic call center environment. The Salesforce Administrator will collaborate with cross-functional teams to troubleshoot issues, enhance system functionality, and deliver innovative solutions that align with business goals. Strong problem-solving skills, a proactive mindset, and the ability to operate in a fast-paced, always-on environment are essential for success in this role.

Primary Responsibilities:

+ Overseeing a Salesforce based environment, supporting configuration and maintenance across multiple environments (e.g. Development, Test, Prod), release activities, and troubleshooting of any Production issues.

+ Supporting the cross-functional team defining, developing, and rolling out new features.

+ Supporting call-center integrations with Amazon Connect IVR.

+ Troubleshooting issues in Production and lower environments with the team as they occur to ensure SLA's for a 24x7 call-center operation.Provide Level 2 & 3 support to resolve system problems.

+ Ensure security posture of the Salesforce environment.

+ Provide guidance with HealthCloud, DataCloud, SalesCloud, and Agentforce.

+ Mentor other members of the cross-functional team on Salesforce best practices for development, release, and testing.

+ Additional work may be required to support development team activities during automation integration activities, this may involve interaction with government and other contractors to build a successful working product and the collaborative troubleshooting of issues.

+ Maintain integration with external systems such as EHR API's (FHIR), Identity and Authorization tools (Okta), and other third party tooling.

+ Maintains Salesforce and System Configuration documentation. Works with cybersecurity team to develop and secure solutions within the Salesforce environment.

+ Conduct system audit reviews and perform maintenance functions as required to ensure system health.

+ May be responsible for the technical direction, leadership, and training of less experienced staff. Acts independently to determine methods and procedures on new assignments.

+ Stay updated on Salesforce advancements and recommend improvements to existing systems.

Requir** **ed Qualifications:

+ Bachelors degree (or equivalent work experience) and 4+ years experience supporting and administering Salesforce environments.

+ Strong technical skills in Salesforce and related server administration.

+ Experience with AWS infrastructure.

+ Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.

+ Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

+ Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues, stakeholders, and vendors.

+ Ability to work independently and as part of a team.

+ Proficient in navigating electronic systems, computer programs, and virtual service platforms.

_Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or high latency ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required._

Preferred Qualifications:

+ Experience with IVR capabilities, preferably Amazon Connect (IVR), is a major plus.

+ Experience with AWS GovCloud.

+ Experience testing web application deployments.

+ Experience verifying mission area systems against authorized software configurations.

+ Experience supporting cloud environments hosting software developed using Agile techniques (Scrum, Kanban) and Atlassian tools like Jira and Confluence.

+ Veteran/military retiree and/or military spouse or Experience working with and/or for military communities.

+ Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:

December 22, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/) .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

\#Remote

REQNUMBER: R-00172584

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.