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Description

SAIC is seeking a Senior VOIP Engineer to support a large government customer

This role is onsite at the DOT headquarters in Washington, DC

Job Summary: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network.

Top Qualifications, Skills, Experience or Certifications:

1. **Technical Qualifications**

1. _Experience with VTC Systems:_

1. Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.

2. Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.

2. _Network Knowledge:_

1. Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).

2. Experience with VLANs, QoS, and firewall configurations for VTC.

3. _System Integration and Administration:_

1. Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.

4. **Skills**

1. _Troubleshooting and Diagnostics:_

1. Ability to resolve complex audio, video, and network issues.

2. Hands-on troubleshooting of hardware, peripherals, and software.

2. _User Support:_

1. Experience in providing technical support and training to end users.

2. Strong communication skills to simplify technical concepts for non-technical users.

5. **Relevant Experience**

1. _Field Experience:_

1. Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.

2. _Vendor Coordination:_

1. Working with vendors to address hardware and software issues and implement solutions.

3. _Documentation and Reporting:_

1. Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.

6. **Certifications**

1. _Mandatory Certs:_

1. VTC-Specific Certifications:

1. Poly Certified Video Conferencing Engineer (PCVE)

2. Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist)

2. General IT Certifications:

1. CompTIA Security2. ITIL Foundation (Service Management)

2. _Recommended Certs_ **:**

1. _General IT Certifications:_

1. CompTIA Network2. Networking Certifications:

1. Cisco Certified Network Associate (CCNA)

2. Certified Information Systems Security Professional (CISSP)

Qualifications

REQUIRED EXPERIENCE AND QUALIFICATIONS:

+ 8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.

+ Must have experience managing and integrating Voice services with WebEx and other VTC technologies.

+ Previous experience in a federal or enterprise environment is a plus.

+ Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2512577

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability