• Customer Support Specialist

    Safran (Grand Prairie, TX)


    Customer Support Specialist

    Job details

    General information

    Entity

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

     

    Reference number

     

    2025-169579

    Job details

    Domain

     

    Programs / Customer Relations

     

    Job field / Job profile

     

    Customer services and support - Customer support & services management (CSSM)

     

    Job title

     

    Customer Support Specialist

     

    Employment type

     

    Permanent

     

    Professional category

     

    Employees / Staff

     

    Part time / Full time

     

    Full-time

    Job description

    SUMMARY OF JOB PURPOSE

    Ensure customer satisfaction by acting as liaison for customers to the global Safran Power Units family.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Coordinates accurate and timely communications between customers and Safran Power Units personnel in order to ensure customer satisfaction;

    • Monitors production and MRO schedules to ensure delivery schedule compliance;

    • Inducts customer equipment into repair process;

    • Receives, reviews and acts upon solicitations, requests for quotes, customer purchase orders while ensuring compliance with export control requirements;

    • Advises executive management on government contracting and procurement practices in order to ensure compliance with all applicable directives;

    • Administers contracts to include amendments or extensions, invoicing and collections in order to maintain close knowledge of customer's requirements and satisfaction;

    • Proactively seeks ways to improve service and bring added value to the group and customer;

    • Prepares required reports for external customers, internal customers, DCMA, DCAA and others in order to comply with contract reporting requirements; and

    • Travel required – 5%, including international.

    SCOPE AND ACCOUNTABILITIES

    Develops procedures, identifies problems, and recommends solutions to fulfill customer and company objectives. Has authority to act at his/her own discretion, with short-term review by the General Manager. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the company.

    REQUIRED COMPETENCIES: Education/Knowledge/Skills and Abilities

    • Excellent interpersonal skills with two to five years of related customer support experience in a technical enterprise – preferably aerospace;

    • Associate's degree, or equivalent combination of education and experience;

    • Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint, and experience using SAP.

    • Initiative to look forward and seek solutions for questions the customer has not yet asked;

    • Ability to multitask in a flexible environment; and

    • Knowledge of professional practices, sources of information, and rules and regulations (FARs, DFARs, and export control) that must be interpreted, adapted, and applied to the unique requirements of the company and its customers.

    • Demonstrate project management experience, including filing, record keeping, preparation of proposals, and knowledge of contractual agreements.

     

    But what else? (advantages, specificities, etc.)

    PHYSICAL REQUIREMENTS

    • Office

    • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

    • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    • The noise level in the work environment is usually quiet.

     

    Candidate skills & requirements

    Additional Information:

    • The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or

    • The scope of the job may change as necessitated by business demands.

     

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

     

    Annual salary

    TBD

    Job location

     

    Job location

     

    North America, United States, Texas

     

    City (-ies)

     

    Grand Prairie, TX

     

    Applicant criteria

     

    Minimum education level achieved

     

    Associate Degree

     

    Minimum experience level required

     

    More than 5 years

     

    ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

     

    Yes