• Case Concierge Agent - Digital Workflow

    Aspen Dental (AL)


    Aspen Dental is hiring for a Case Concierge Agent for Aspen Dental-branded practices play a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software.

     

    The Case Concierge Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows.

     

    Salary: 28 / hour

    Responsibilities:

    + **Customer Support** : Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software

    + **Communication** : Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.

    + **Continuous Improvement** : Support standardization and best practices across all Aspen Dental-branded offices.

    + **Reporting:** Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.

    + **Additional Support Responsibilities:** Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem

    Minimum Education and Experience:

    + High school graduate or equivalent

    + 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.

    + Familiarity with dental, medical, or manufacturing environments.

    + Experience in 3Shape Scanner technology & Scan/Design workflows required

    + SprintRay Digital Ecosystem Experience preferred, but not required

    + Must be comfortable assisting and/or training Field Team Members in a virtual environment

    + Experience in a Help Desk or Ticket Management System preferred, but not required

    + Excellent verbal and written communication skills

    + Ability to multi-task

    + Strong problem-solving skills and a commitment to driving resolution and improvement

    + Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships

    + The ability to conduct up to 25% travel

     

    _The information contained in this job description is intended to describe the most important aspects of the position._ _It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work._ _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily._ _The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions_ _​i_ ​

     

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