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Description

We are seeking a Senior Program Manager, Vendor Management

& Supplemental Benefits to lead the oversight and strategic management of

key vendors supporting our Medicare Advantage product line. This role plays a

critical part in ensuring the successful delivery of supplemental benefits by

driving vendor performance, compliance, and operational excellence-while

supporting business growth, cost management, and an exceptional member

experience.

You will:

+ Oversee multiple complex vendors that support Medicare Advantage supplemental benefits, ensuring delivery against contractual, performance, compliance, and service-level expectations

+ Manage supplemental benefit vendors end-to-end, driving accountability and continuous improvement across the vendor lifecycle

+ Partner cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Product, and Clinical) to ensure accurate benefit administration and seamless member experiences

+ Lead annual supplemental benefit readiness, coordinating interdisciplinary teams to support benefit design, implementation, and operational execution

+ Support business objectives by monitoring vendor performance against cost, utilization, and quality targets

+ Contribute to vendor strategy development, including evaluation of market trends and awareness of competitor vendor relationships

+ Develop and maintain business continuity plans to ensure uninterrupted delivery of supplemental benefits

+ Identify risks, recommend mitigation strategies, and drive resolution of vendor-related issues

Salary Range: $105,700 - $234,500/annually

Qualifications

We're seeking a detail-oriented individual with:

+ A Bachelor's degree in business, healthcare administration, or related field, or an equivalent combination of education and experience

+ A Master's degree, preferred

+ Eight or more years in managed care, Medicare Advantage, or health plan operations, including vendor and supplemental benefit management

+ Deep understanding of Medicare Advantage operations, CMS oversight standards, and supplemental benefit administration

+ Proven ability to manage multiple, complex supplemental benefits and vendors end-to-end, with strong relationship management and communication skills

+ Strategic mindset with the ability to evaluate vendor risk, develop alternative sourcing options, and anticipate operational impacts

+ Strong negotiation and contract interpretation skills

+ Analytical and data-driven approach to evaluating vendor performance management, utilization, and cost outcomes

+ Exceptional organizational and project management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced enviornment

+ Highly collaborative, with the ability to influence across functions and leadership levels

+ Advanced knowledge of vendor management best practices, contracting structures, and performance monitoring methods

+ Able to operate in a fast-paced, start-up environment with evolving priorities

+ Demonstrates ability to proactively identify risks and mitigation strategies

+ Applies strategic thinking to vendor selection, evaluation, and benefit optimization

+ Strong commitment to compliance, ethics, and data privacy standards

+ Maintains continuous improvement mindset, with a focus on efficiency, innovation, and service excellence

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.