"Alerted.org

Our client, a leading technology solutions provider, is seeking a dedicated Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the Customer Support Department supporting end users and authorized service providers. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive approach to customer service, which will align successfully in the organization.

**Job Title:** Technical Support Specialist

**Location:** Alpharetta, GA

**Pay Range:** $19.37 to $25.36 (based on experience)

What's the Job?

+ Lead technical support for end users and authorized service providers, ensuring prompt resolution of technical issues.

+ Utilize proactive monitoring tools to identify and prevent potential problems before they impact customers.

+ Maintain comprehensive documentation of work orders, software, and inventory to support operational efficiency.

+ Collaborate with team members to improve processes and implement best practices across global operations.

+ Provide technical consulting during contract renewals and build strong relationships with clients to foster trust and satisfaction.

What's Needed?

+ High School Diploma, GED, or higher secondary education; technical work experience preferred.

+ 4-6 years of related experience in customer support, on-site technical support, or systems management.

+ Broad knowledge of HP products, services, and core technical competencies such as OS, networking, and security management.

+ Effective communication skills to interact with technical teams and management at various levels.

+ Strong problem-solving abilities, proactive mindset, and the capacity to work independently with minimal supervision.

What's in it for me?

+ Opportunity to work in a dynamic and supportive environment focused on professional growth.

+ Engage in meaningful work supporting innovative technology solutions.

+ Develop your technical expertise and problem-solving skills in a collaborative setting.

+ Be part of a company recognized for diversity and inclusion, fostering a welcoming workplace.

+ Contribute to customer success and satisfaction through impactful technical support.

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.