• Business Process Improvement Specialist

    Friedman Management Company (Farmington Hills, MI)


    Category Information Technology

    Description

    Friedman Real Estate is seeking a Business Process Improvement Specialist to support and enhance the technical operations and business processes within our Multi-Family Management division. This is a highly collaborative, multi-faceted role that goes beyond a traditional desk job or IT support position. The ideal candidate thrives in a fast-paced environment, has a strong attention to detail, and is passionate about identifying inefficiencies, leveraging technology, and driving sustainable process improvements.

    Key Responsibilities

    Responsibilities include, but are not limited to, the following:

    Business Process Improvement

     

    + Identify inefficiencies, redundancies, and process gaps within the Multi-Family Management division

    + Partner closely with department and division leaders to understand workflows, challenges, and reporting needs

    + Map current-state and future-state processes and recommend practical, scalable solutions

    + Develop and implement streamlined processes and best practices

    + Monitor process performance and improvement metrics to ensure long-term success

     

    Technology & Software Management

     

    + Research software and technology solutions; conduct due diligence, project analysis, and RFP creation as needed

    + Develop solution comparisons for leadership review and approval

    + Coordinate and manage software and technology projects from planning through implementation

    + Assist with system upgrades, implementations, maintenance, and future releases through validation and testing

    + Provide expert-level support for software and technology systems used by operational teams

     

    Project Coordination & Adoption

     

    + Plan and execute process improvement and technology implementation projects

    + Identify and manage internal and external resources required for successful project delivery

    + Coordinate process changes, software rollouts, and system training

    + Develop tools and methods to track and report key performance indicators (KPIs)

    + Ensure successful and sustainable adoption of new processes and technologies

     

    Training, Documentation & Support

     

    + Create clear, user-friendly instructional and process documentation for end users

    + Partner with the Training & Development team to support eLearning content development, training schedules, and updates to existing learning programs

    + Serve as a trusted internal consultant by providing responsive, customer-focused support

    Additional Responsibilities

    + Exemplify the culture, values, and philosophies of Friedman Real Estate

    + Perform other duties and special projects as assigned

    Qualifications

    + Bachelor’s degree required

    + Naturally curious self-starter with strong organizational, analytical, and problem-solving skills

    + Demonstrated experience managing projects and balancing multiple priorities in a dynamic environment

    + Ability to think independently, analyze data and processes, and make sound recommendations

    + Strong written and verbal communication skills

    + Excellent customer service, consulting, and collaboration skills

    + Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

    + Ability to work effectively with all levels and disciplines of employees and build strong working relationships

    Preferred Qualifications

    + Knowledge of and/or experience in multi-family real estate operations

    + Experience communicating with multiple levels of leadership in an effective, consistent way

    + Experience with property management systems and softwares

    + Experience creating, documenting, and mapping business processes

    + Experience training users on systems, software, and operational processes

    + Exposure to software selection, system implementations, or change management initiatives

     

    Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

     

    *Please make note that all applications will be reviewed manually starting on 1/3/2026*