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Description

We are looking for an experienced Business Analyst IV with expertise in Salesforce to join our client's team in San Ramon, California, remotely. In this role, you will work closely with stakeholders to analyze and document business processes, ensuring alignment between business needs and system capabilities. This is a long-term contract position offering the opportunity to contribute to meaningful projects within a dynamic environment.

Responsibilities:

• Collaborate with stakeholders to gather and document business requirements, ensuring they align with organizational goals.

• Analyze existing business processes and identify opportunities for improvement and optimization.

• Develop clear and comprehensive business requirement documents to guide system analysis and development.

• Utilize tools such as Atlassian Jira to track project progress and manage tasks effectively.

• Conduct gap analyses to evaluate differences between current and desired states of business processes.

• Facilitate and participate in AB testing to validate functionality and ensure quality.

• Work within Agile Scrum frameworks to prioritize tasks and deliver solutions efficiently.

• Support CRM-related functions, ensuring the system meets business needs and enhances customer interactions.

• Provide expertise in claim administration processes to improve operational efficiency and accuracy.

• Collaborate with cross-functional teams to ensure seamless integration of business requirements into technical solutions.

Requirements • Proven experience as a Business Analyst, with a focus on Salesforce-related projects.

• Proficiency in tools like Atlassian Jira, Microsoft Excel, and Microsoft Word.

• Strong understanding of CRM systems and their role in enhancing business processes.

• Expertise in conducting gap analyses and developing actionable recommendations.

• Familiarity with AB testing methodologies to validate system functionality.

• Experience working within Agile Scrum environments.

• Ability to create detailed business requirement documents and process documentation.

• Knowledge of claim administration processes and their application in business solutions. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .