• Order Management Associate

    Expeditors (Moline, IL)


    Company Description

    We take care of our employees, and they take care of our customers!

     

    Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

     

    Our Mission

     

    We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

    Major Duties and Responsibilities:

    100% Operational Process Standard Compliance

     

    Origin relationship building and CCC (clear – concise - communication)

     

    Provide reports on freight status and other functions related to freight movement

     

    Keep all interested parties at origin and destination informed of potential or real problems

     

    Best in Class Customer Service

     

    Training Goals met in PDC

    Day to Day:

    Positive Attitude

     

    Focus on Knowledge of Process and Customer Expectations/KPI’s

     

    Continue to look ahead of customer needs

     

    Daily Exception Monitoring of all Business Needs

     

    Escalation, when necessary, with any and all questions

     

    Efficiency Gains

     

    Serve as a liaison between EI team and Customer (Logistics resource)

     

    Know where to send a customer for answers to international shipping questions

     

    Exceed Customer Expectations

    Experience and Education:

    Positive attitude

     

    Requires good communication skills (verbal and written), attention to detail, organization, good customer service skills and an ability to work in a challenging, fast-paced environment

     

    Computer skills (word processing, spreadsheet, database, E-mail)

     

    Knowledge of basic accounting recommended

     

    College and/or industry related experience recommended

     

    + Paid Vacation, Holiday, Sick Time

    + Health Plan: Medical, Prescription Drug, Dental and Vision

    + Life and Long-Term Disability Insurance

    + 401(k) Retirement Savings Plan (US only)

    + Employee Stock Purchase Plan

    + Training and Personnel Development Program

    + The position pays $22.00 per hour.

     

    All your information will be kept confidential according to EEO guidelines.