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Department/Unit:

Patient Engagement Center

Work Shift:

Day (United States of America)

Salary Range:

$40,495.10 - $52,643.64

The Pre-Service Representative I is Responsible for coordinating and scheduling radiology imaging services across multiple modalities, including MRI, CT, Ultrasound, X-ray, and Interventional Radiology, ensuring appointments are scheduled accurately based on clinical indications, provider orders, and modality-specific requirements. Reviews referrals for completeness, verifies patient eligibility, screening criteria, and exam protocols, and collaborates with clinical teams to resolve scheduling barriers. Provides clear patient communication regarding preparation, timing, and expectations to support optimal workflow, patient safety, and access to care.

Education:

+ HS Graduate

Licensure, Certification & Registration:

+ None

Experience:

+ 1 – 2 years Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.

+ Insurance knowledge, preferred

Skills, Knowledge & Abilities:

+ Proven customer service skill with ability to exceed expectations

+ Ability to multi-task in stressful and high patient volume unit

+ Must be able to manage pressure of very tight timeframes to execute task

+ Ability to learn in classroom, utilizing resources

+ Ability to maintain composure under pressure

+ Ability to review information and draw appropriate conclusion

+ Good judgement and ability to be resourceful to problem solve; escalate issues as needed

+ Team minded worth ethic

+ Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.