"Alerted.org

CTG is seeking to fill an **Electro-Mechanical Customer Service Technician** opening for our client in Chicago, Illinois.

**Location:** Chicago, IL

**Duration:** 10 months

Our client has an immediate need for a professional onsite service technician to meet their customer’s needs.

Primary Responsibilities:

+ Offer outstanding service to clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.

+ Use electro-mechanical skills to repair devices. Training provided by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge is essential in helping you learn our industry quickly.

+ Must take responsibility for customer satisfaction. You may be the only person who is visible to the client and serve as the primary customer contact, and provides all maintenance, production, and supply inventories of assigned equipment. Your client interactions are very important.

+ To this end, you must provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other personnel as required.

+ As needed and requested, you must deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications:

+ Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.

+ Superior time management skills and RELIABILITY. Our customers are counting on you. We are looking for candidate who believes a "10 minutes early is on time, and on time is late" We value dependable people who are eager to meet deadlines.

+ Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

+ This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Emily Drew** at **[email protected]** . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $18.75 to $26.44 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.