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Program Assistant II

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Program Assistant II

Salary

$58,872.00 - $94,188.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 07138 12/18/2025

Department

Colorado Department of Human Services

Opening Date

12/22/2025

Closing Date

1/5/2026 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

4126 S Knox Court Denver, CO 80236

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Residency Requirement

This position is open to current Colorado residents only.

For Statewide Hiring Freeze NON-EXEMPTED position ONLY :

The effective start date of the selected candidate will begin after January 1, 2026.

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CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Please Note: This position has hybrid work arrangements, employees are expected to report to the office at least 2 days a week.

These arrangements are subject to change.

About This Unit:

The Quality Assurance Youth Services (QAYS) Unit ensures secure, State-operated and private residential contract programs service juveniles in the custody of the Division of Youth Services (DYS) are in compliance with DYS policies, procedures and standards. The work unit is responsible for developing, publishing and disseminating the Division of Youth Services' standards manual for State-operated, secure private residential programs and Regional Offices. The unit is also responsible for providing technical assistance to procedures and standards. Provides technical assistance for facility operations related to secrutiy and safety for State-operated and private contract facilities; conducts the review of all allegations of child abuse to ensure policies and procedures are followed. Assures compliance with all background clearance requirements for private programs contracting with the DYS, in compliance with the Vulnerable Persons Act (CRS 27-1-11). The Youth Services Quality Assurance work unit is located within the Division of Quality Assurance and Standards Compliance.

Description of Job

A bout this Position:

This Program Assistant provides high-level administrative and technical support which involves assisting the division director, QAYS supervisor and other division professionals by applying knowledge of and/or interpreting basic principles, rules, regulations, policies, precedents, other guidelines and objectives specific to a program or professional subject area to resolve problems, answer questions and provide information, and/or advise others on technical program issues or matters for the Colorado Department of Human Services. This includes planning and organizing various meetings for staff, compiling data in various applications, and preparing management reports that assist the division director in measuring performance and customer satisfaction. The position is responsible for identifying office problems, providing support to QAYS team members as needed and assisting with the execution of day to day activities, time keeping, vehicle maintenance, motor pool requests, managing technology equipment, and travel planning within this work unit. This position provides support to all work units reporting to the Director, to include customer service issues, technical support, and improving relations with state employees.

This position provides high-level administrative and technical support to the Quality Assurance Youth Services supervisor and subordinate staff assigned to the Quality Assurance Youth Services Unit. This position is split with 80% of the duties utilized for the Quality Assurance Youth Services and 20% of the duties utilized for the Health Facilities Quality Assurance Unit (HFQA). This position serves as the office point of contact. The position also provides support to the Director of the Division of Quality Assurance and Standards Compliance and Health Facilities Quality Assurance by assisting with the processing of travel reimbursements, supply ordering, personnel action forms and other items as needed.

Support to the Director of the Division of Quality Assurance, Quality Assurance Youth Services, and Health Facilities Quality Assurance Teams:

+ Supports the Quality Assurance Youth Services supervisor in the execution of duties to manage Quality Assurance Youth Services.

+ Supports the Division of Quality Assurance and Standards Compliance Director in the execution of duties to manage the oversight of Health Facilities Quality Assurance Unit operations.

+ Tracks and prioritizes all correspondence to and from Quality Assurance Youth Services.

+ Develops and implements tracking systems for incoming and outgoing correspondence for Quality Assurance Youth Services.

+ Develops and implements office procedures. Modifies the office procedures as necessary.

+ Conducts research and compiles information related to projects for the Quality Assurance Youth Services Supervisor and Health Facilities Quality Assurance teams. Identifies options for implementation.

+ Designs and implements special projects as assigned by the Quality Assurance Youth Services Supervisor and Health Facilities Quality Assurance teams.

+ Organizes and produces meeting minutes for all Division meetings and work groups.

+ Acts as the liaison with other agencies and utilizes information and knowledge to resolve situations. This position is expected to cultivate professional relationships to optimize communication and efficiency.

+ Prepares DYS Facility and DYS Regional Compliance Review reports and distributes them to necessary stakeholders.

+ Manages and tracks all incoming DYS compliance review communication and identifies missing information and communicates with DYS facilities and DYS regional offices.

+ Organizes and communicates Division activities such as employee training and employee engagement activities

Office Management for the Division of Quality Assurance (QAYS & HFQA):

+ Develops and maintains filing systems and tracking spreadsheets as needed for various Quality Assurance Youth Services functions, such as travel tracking, vehicle usage, etc.

+ Prepares compliance review paperwork necessary for off-site reviews prior to Quality Assurance Youth Services departure, such as ensuring paper copies of required documents (juvenile surveys, compliance review schedules etc) are available as needed.

+ Serves as the Quality Assurance Youth Services and Health Facilities Quality Assurance Unit’s first point of contact for internal and external customers, including other program managers and staff, citizens, other State Agencies, County Departments, and other community stakeholders.

+ Provides technical assistance and responds to questions and requests for information for Quality Assurance Youth Services program areas, answers internal and external stakeholder questions and routes more specific requests to appropriate program staff or Director within Quality Assurance Youth Services.

+ Informs the Quality Assurance Youth Services supervisor, Division Director or Health Facilities Quality Assurance team of potential problems either internally or externally and recommends solutions.

+ Advocates for purchase of new software to maintain Quality Assurance Youth Services and Health Facilities Quality Assurance operational processes and needs.

+ Participates in Fort Logan campus committees (safety committee etc.) as needed to establish and maintain relationships with other departments on campus.

Scheduling:

+ Manages the calendar and scheduling of the Division of Quality Assurance and Standards Compliance teams by recommending, scheduling and committing to meetings and functions, outlining options and assisting with the prioritizing of commitments and appointments.

+ Disseminates 30 day notices to DYS programs notifying them of their pending annual compliance review.

+ Schedules youth center compliance review exit conferences.

+ Disseminates employee surveys during the annual compliance review process.

Budget/Travel Manager:

+ Manages travel and budget correspondence routed to Quality Assurance Youth Services and Health Facilities Quality Assurance. Reviews for content providing the Quality Assurance Youth Services Director and Division of Quality Assurance and Standards Compliance Director that requests are ready for approval or if the request needs direction.

+ Manages in-state and out- of- state travel requests.

+ Maintains leased vehicle assigned to Quality Assurance Youth Services and works with DFM and motor pool for appropriate maintenance.

+ Administers and monitors the Quality Assurance Youth Services and Health Facilities Quality Assurance budgets and accordingly.

+ Uses sound judgment to approve expenditures for the Quality Assurance Youth Services budget.

+ Tracks and verifies CORE statements to determine accuracy and relevance of expenditures to ensure cost-effective support of programs and compliance with legislative appropriations and policies. Manages annual budget to its required cap amount.

Database Entry and Records Retention:

+ Acts as the primary record and database administrator for Quality Assurance Youth Services and Health Facilities Quality Assurance.

+ Provides quality assurance oversight to data entered into the approved database and reaches out directly to staff to correct identified errors

+ Create and manage the database that stores all of the information that is developed and reported as part of all Quality Assurance Youth Services Compliance Review processes.

+ Management includes quality control and secure storage. This position is expected to be proficient in technical applications utilized by the teams such as Smart Sheets and Google Suites. Will implement content management practices to optimize document organization.

+ Promptly responds to data requests from all parties within the Division of Quality Assurance and Standards Compliance. This position will be responsible for generating various reports based on the nature of the request.

+ Responsible for maintaining the Division's dashboards in real time. Dashboards include Risk Management, Action Plan Completion and Physical Environment findings with the potential for the dashboard content to expand or shift based on business needs.

Other Duties As Assigned:

+ Provides support for special projects as assigned on an as needed basis.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs. per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. . Volunteer work or a related type of experience may be used to meet the qualifications, but it must be documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Minimum Qualifications:

Experience Only:

Five (5) years experience providing administrative support, which included at least one (1) year working in a residential treatment, healthcare facility, or correctional environment and at least two (2) years experience working with Content Management (data management/dashboard development, electronic document storage).

OR

Education and Experience:

A combination of related education and experience providing administrative support, which includes at least one (1) year working in a residential treatment, healthcare facility, or correctional environment, and at least two (2) years experience working with Content Management (data management/dashboard development, electronic document storage) equal to five (5) years.

Preferred Qualifications:

+ Strong written communication skills

+ Critical thinking skills

+ Overall Application Review

Conditions of Employment :

+ Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

A PPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact [email protected]

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program MotivateMe

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

Need help with your application? Click here. (https://www.youtube.com/watch?v=bKuwGdPpOW0)

Toll Free Applicant Technical Support

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

+ Yes

+ No

02

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

04

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

05

Do you have experience working in a residential treatment, healthcare facility, or correctional environment?

+ No

+ Yes

06

How many years experience do you have working in a residential treatment, healthcare facility, or correctional environment?

+ No experience

+ 1 - 2 years

+ 3 - 4 years

+ 5 - 6 years

+ more than 6 years

07

Do you have experience with electronic file organization and management?

+ No

+ Yes

08

Do you have experience with data collection and management?

+ No

+ Yes

09

Do you have experience with data dashboard development?

+ No

+ Yes

10

Please describe in detail your experience with content and records management, specifically around electronic file organization and management, data collection and management, and data dashboard development. What challenges did you encounter and what strategies did you use to overcome these challenges?

11

Do you have experience providing support to upper level management?

+ No

+ Yes

12

Please describe a time when you were the interface between program and upper-level management. How did you anticipate the needs of both parties and provide them with resources to work efficiently and effectively?

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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