• VPN RDP Maintenance Analyst

    COOLSOFT (Atlanta, GA)


    VPN RDP MAINTENANCE Analyst

     

    (Jobs in Atlanta, GA)

     

    Requirement id 156411

     

    Job title Analyst

     

    Job location in Atlanta, GA

     

    Skills required O365 Experience, Exchange Server, Windows, VPN RDP MAINTENANCE

     

    Open Date 22-Dec-2025

     

    Close Date

     

    Job type Contract

     

    Duration 5 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: O365 Experience, Exchange Server, Windows, VPN RDP MAINTENANCE

     

    Start date : 01/26/2026

     

    End Date : 06/30/2026

     

    Submission deadline : 12/26/2025

     

    Client Info : DOAS

    Note:

    * Agency Interview Type : Either Web Cam or In Person

    * Onsite

    Description :

    Position Overview:

    We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agencys core applications and IT infrastructure.

     

    The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

    Local candidates only as they will be required to come to the office per a hybrid work schedule

    While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

    Primary Responsibilities:

    Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.

     

    Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.

     

    Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.

     

    Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.

     

    Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

    Necessary Skills and Qualifications:

    10+ years of IT experience.

     

    Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

    Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:

    Understanding of Windows Client and Windows Server in production environments.

     

    Configuration of Windows Infrastructure via Group Policy and/or scripts.

     

    Adept at using Powershell to automate and execute tasks.

     

    Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.

     

    Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.

     

    3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.

     

    2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.

     

    1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers

     

    Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.

     

    Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.

     

    Experience in coordinating with third-party technical support vendors.

     

    Proficiency in creating and maintaining technical documentation.

     

    Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.

     

    Solid understanding of IT service management and ITIL best practices is a plus.

     

    Track record of continuous learning and adapting to n

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156411 while calling.

     

    EOE Protected Veterans/Disability