• Service Manager

    LandPro Equipment LLC (Centre Hall, PA)


    Service Manager

     

    Centre Hall, PA (http://maps.google.com/maps?q=110+Summer+Lane+Centre+Hall+PA+USA+16828)

     

    Apply

     

    Job Type

     

    Full-time

    Description

    Competitive Pay, Close to Home, Easy Application Process -Apply Today

    Benefits:

    + Competitive Pay & Bonuses

    + Paid Training

    + Paid Time Off

    + Health Benefits

    + Employee Discount

    + 401k & More

    Position Specifics:

    Department: Service

     

    Reports To: Store Manager

     

    Supervises: Service Clerks/Writers, Service Technicians, Service Staff

    Compensation & Benefits:

    + Extremely Competitive Wages + Bonuses

    + Paid Time Off

    + Health Benefits

    + Employee Discount

    + 401k and more

    Purpose:

    Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

    Responsibilities:

    + Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction

    + Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives

    + Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals

    + Coordinates customer clinics, field days, and related promotional events

    + Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

    + Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

    + Reviews work orders for completeness and accuracy prior to customer billing

    + Ensures all departmental tools, equipment, and vehicles are in good working order

    + Manages recruiting, staffing, and employee development activities for employees reporting to this position

    + Responsible for other duties as assigned by your manager

    Requirements

    Experience, Education, Skills, and Knowledge:

    + 3+ years experience in Service Department operations

    + Ability to use standard desktop load applications such as Microsoft Office and internet functions

    + Ability to write and speak effectively to individuals and groups

    + Familiar with John Deere and competitive products

    + Basic understanding of financial principles relative to Service Department operations

    + Ability to analyze and interpret internal reports

    + Ability to work extended hours and weekends

    + Excellent customer service skills

    + High School Diploma or equivalent experience

     

    LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

    Salary Description

    $50,000 - $83,000