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Senior Launchpad Service Reliability Engineer

Job Category: Product Engineering

Meet Our Team:

The Pegasystems Site Reliability Team is the internal organization responsible for the reliability and availability of the Pegasystems Cloud Service offering. We operate as a Global follow the sun team with locations in Bangalore, Sydney, Krakow, PL and the East Coast of the United States. As a global organization we are diverse in our culture and capabilities. We are the first responders and provide proactive technical response to prevent client impacting incidents. We are called upon often to help diagnose complex issues and frequently consulted by client facing organizations for help in solving complex technology issues.

Picture Yourself at Pega:

Cloud Service Reliability Engineers are expected to take an active role in maintaining Pega Cloud platform health and high performance. This role will focus on an Operational aspect of Pega Cloud platform, especially on performing regular upgrades to the latest Pega Cloud version, regular health checks, and close cooperation with customer-facing Global Customer Service team on various customers' issues. This role requires troubleshooting skills, ability to work in 24/7 environment to accommodate customer maintenance windows and detailed-oriented approach when performing Cloud Operations tasks.

What You'll Do at Pega:

+ Operate, Administer and Automate solutions on Pega Cloud Stack

+ Take personal ownership of the systems you manage and operate and be responsible for problem discovery, analysis and resolution

+ Leverage and grow your diagnostic, technical and communication skills

+ Use and learn world class cloud infrastructure and management technologies

+ Be part of a fast-paced, dynamic and fast-growing team delivering strategically important solutions for world-class customer

Who You Are:

+ The ideal candidate is self-motivated, inquisitive and creative, with a passion for continuous improvement and excellent people skills.

+ The person can work independently as well as with a team, leads by example, and demonstrates a commitment to quality development and operational practices.

What You've Accomplished:

+ Managed servers and application stack in a public cloud environment utilizing AWS, Azure or GCP

+ Hands-on experience of Linux system administration within a complex, enterprise environment

+ Experience working in Cloud based infrastructure – DB, Application, OS, Network, Support

+ Have become knowledgeable of configuration automation tools (Ansible, Chef, Puppet etc.)

+ Gained an understanding of the ITIL process

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 100,400 - 150,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 22418

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity